At arenaflex, we are dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.
Today at arenaflex, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Job Summary:**
We are seeking an experienced Customer Service Specialist to join our Admissions Office team on a part-time basis. As a key member of our team, you will provide exceptional customer service to patients, guests, and healthcare professionals while ensuring seamless registration, insurance verification, and coordination of services. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services.
* Demonstrates ability to successfully adapt and perform during times of high volumes or with complex patients.
* Performs complete and accurate patient registration, including walk-in, check-in, and scheduled patients.
* Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
* Effectively manages general patient complaints and concerns in a professional manner, escalating more complex issues to supervisor or manager as needed.
* Understands and supports Point of Service Collections, performing all necessary functions needed to collect patient obligations.
* Refers patients to the appropriate person for questions regarding collections, insurance coverages, and financial assistance.
* Disseminates or discusses information with patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, etc.
* Verifies patient, guarantor, coverage, and hospital account information, performs required referral authorization processes, and enters orders for applicable tests.
* Understands insurance company coverage and referral authorization requirements of payors, performs electronic and manual verification of insurance coverage, and understands how to read and accurately apply electronic insurance responses.
* Prepares and releases records or orders in the e-Health record, scans all necessary documents into the appropriate medical record, and understands the importance of patient's medical information that is documented on paper.
* Sends all pertinent information to document imaging or health information management team within established time frames.
* Completes documentation for compliance and regulatory needs and releases orders, retains knowledge, and abides by all regulatory requirements pertaining to duties of position and overall operations as applicable.
* Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls.
* Demonstrates ability to register unscheduled patients requiring a full financial clearance.
* Completes assigned patient scheduling and registration work queues according to performance standards.
* Ability to resolve work queue issues and missing registration items via electronic medical record.
* For arenaflex Regional Positions, this role may necessitate occasional regional travel.
* For Regional Positions:
+ Travels regularly to various sites within the region to support operational needs as listed above.
+ Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.
+ Special projects as assigned.
**Secondary Responsibilities:**
* Nasal swabbing and general specimen collection may be required in select departments.
* Other duties as assigned.
**Requirements:**
* High School Diploma or equivalent GED.
* One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
* One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
* For Regional Positions only, a valid driver's license is required.
**Preferred Qualifications:**
* One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines, and order release processes.
* One year of prior experience in Revenue Cycle in a Hospital Medical Office Setting.
* Previous Epic or equivalent Electronic Medical Record experience.
**Why Join arenaflex?**
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. arenaflex employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.
**Work Environment and Culture:**
arenaflex is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.
**Compensation, Perks, and Benefits:**
We offer a competitive salary and benefits package, including:
* Comprehensive health insurance
* Retirement savings plan
* Paid time off
* Professional development opportunities
* Prepaid tuition assistance program
* And more!
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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