Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a global leader in digital business services, as a Customer Service & Sales Representative. In this role, you will be the face of arenaflex, providing top-notch support to our clients' customers while driving sales growth and exceeding targets.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect:
* Paid Training to equip you with the skills and knowledge needed to excel in your role
* Competitive Wages that reflect your value to our organization
* Comprehensive Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your physical and mental well-being
* Opportunities for career growth and professional development
**Teleperformance and You**
At arenaflex, we believe in a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise. This enables us to make people's lives simpler, faster, and safer. As a Customer Service & Sales Representative, you will be a key contributor to our mission, working in a collaborative and engaging environment where no two days are the same. You will have the chance to interact with people from all walks of life, and as you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities**
As a Customer Service & Sales Representative, your responsibilities will include:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you must:
* Have a minimum of 6 months of customer service experience
* Be at least 18 years of age
* Be able to type 25 wpm
* Have a High School Graduate or GED
* Be comfortable with desktop computer systems
* Possess proven oral and written communication skills
* Have 6 months of Call Center experience, preferred
* Demonstrate logical problem-solving skills
* Be available to work various shifts
* Be able to use Windows operating systems
* Possess organization and work prioritization skills
* Have 6 months of sales experience, minimum
* Be able to work independently
* Be able to work in a constantly changing and fast-paced environment
* Be able to stay composed and objective
* Possess strong listening skills
* Have superior negotiating skills
**Work from Home Requirements**
To work from home, you will need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* A clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
**Employment Type:** FULL_TIME
If you're ready to take your career to the next level and join a dynamic team of customer service and sales professionals, apply now to become a Customer Service & Sales Representative at arenaflex.
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