At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our clients' expectations. As a Customer Service Sales Expert, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers via phone, email, and instant messaging. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
At arenaflex, we believe in taking care of our employees so they can take care of our customers. Some of the benefits of working with us include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Service Sales Expert, you'll become a key contributor in making that happen. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and having the chance to grow and challenge yourself every day.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in investing in our employees and providing opportunities for growth and development.
**Responsibilities**
As a Customer Service Sales Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:
* Providing customer support via phone, email, and instant messaging
* Handling customer inquiries and resolving simple and basic support issues
* Processing a high volume of customer inquiries and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems and identifying the root cause of the issue
* Escalating complex issues to the appropriate resource and following up on escalated issues with coaching and mentoring
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
* Providing guidance and/or mentoring to less experienced associates
* Other related duties assigned as needed
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. Some of the qualifications we're looking for include:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure that you have a successful work-from-home experience, we require the following:
* Internet Requirements:
+ Minimum subscribed download rate equal or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
**Teleperformance is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have what it takes to succeed in a fast-paced, dynamic environment, we want to hear from you!
**How to Apply**
If you're ready to take your career to the next level and join a team of passionate and dedicated professionals, click the link below to apply for this exciting opportunity:
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