**Job Summary:**
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients while working from the comfort of your own home. With a competitive hourly rate of $35, this is an opportunity to advance your career while enjoying a better work-life balance.
**About arenaflex:**
arenaflex is a leading airline that connects people and cultures from around the world. We are a company that values diversity, inclusion, and employee growth. Our 20+ Employee Resource Groups are dedicated to fostering a comprehensive workplace that addresses the needs of our diverse clients, partners, and employees. Join our team and become part of a dynamic and inclusive work environment that encourages you to be your authentic self.
**Why You'll Love This Job:**
As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, handling a wide range of tasks, and working collaboratively with our team to ensure seamless operations. Some of the key responsibilities include:
* Handling customer inquiries and resolving issues in a professional and courteous manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler registration and front seat tasks, including correcting oversold seat tasks and issuing updates
* Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation
* Coordinating refuel and revitalize services
* Performing traveler loading, including ticket lift or ticket lift/confirmation
* Working door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Working jetways/spans for boarding and deplaning travelers
* Making boarding and flight door declarations
* Conveying domestic/global flight records
* Performing traveler service flight close-out systems
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining a schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing visa-related transactions at stands in the ticket counter area and activation stations
* Helping travelers with self-service kiosk registration and booth items handling at ticket counters
* Line standing at ticket counter stands and ticket counters
* Clearing/confirming international reports at booths in the ticket counter area and activation stations
* Accepting and initiating travelers' self-labeled bags at activation stations
* Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any required overtime needs
* Answering and assisting during security and crisis situations
* Providing connecting travelers with gate information
* Providing quality customer service in a professional manner and according to American's standards
**What You'll Need for Success:**
* Bachelor's degree
* Bilingual language skills required in certain areas
* Relevant valid driver's license as required by local authorities
* Must meet FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power or US Customs security identification, if relevant
* Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements
* Must be eligible to work in the U.S.
**Preferred Qualifications:**
* Education and earlier professional training
* Working knowledge of Saber or other Traveler Service Framework
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get:**
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Team:**
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Resource Groups are centered on connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Join the arenaflex team and be yourself.
Apply Job!
Apply for this job