**Join arenaflex's dynamic team and bring your heart to work in a flexible, remote environment!**
At arenaflex, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our millions of plan members navigate their pharmacy benefit plans, providing personalized support and solutions to simplify their healthcare journey.
**About arenaflex**
arenaflex is a Fortune 4 company that's revolutionizing the healthcare industry with its innovative approach to customer-centric care. Our purpose is to bring our heart to every moment of our customers' health, and our Heart At Work Behaviors support this mission by empowering our colleagues to transform our culture and accelerate innovation. We're committed to delivering enhanced human-centric healthcare that's personal, convenient, and affordable.
**Position Summary**
We're seeking experienced Customer Service Representatives to join our Caremark Member Operations division in San Antonio, TX. As a remote worker, you'll have the flexibility to balance your priorities and work from the comfort of your own home. If you're passionate about delivering heart-driven service and have a strong customer service background, we encourage you to apply!
**Key Responsibilities**
* Assist members with their pharmacy benefit plans, answering questions and providing solutions to help them better understand their coverage and options.
* Take inbound calls and respond to a variety of client and member inquiries, including Commercial, Medicare Part D, Medicaid, and specific client types.
* Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise.
* Offer personalized support and solutions to simplify our members' healthcare experience.
* Learn about healthcare and expand your experiences, opening doors to additional opportunities within arenaflex.
**Work from Home Opportunity**
We offer flexible work schedules and the opportunity to work from home if you meet our criteria. To qualify, you'll need to maintain your own internet with approved speed requirements, have a secure workspace free from distractions, and successfully complete our comprehensive training program. Adherence to HIPAA and governmental compliance is required in this role.
**Training and Development**
Our training program is designed to ensure your success on the team. You'll receive onsite training for a minimum of 6 weeks, which includes hands-on learning, self-paced modules, and leadership engagement from day one. Training location may vary based on individual experience.
**Schedule Options**
We offer flexible schedule options to create a work-life balance for those balancing priorities in and outside of work. Full-time schedules range from 30-40 hours per week, with days off and hours varying based on business needs.
**Career Growth Opportunities**
arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. You'll also have opportunities to grow in and outside of our business unit, with paths to progression through our Career Mapping guide.
**Pay and Benefits**
Pay rates start at $17.50, and we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. You'll also have opportunities to grow in and outside of our business unit, with paths to progression through our Career Mapping guide.
**Required Qualifications**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
**Preferred Qualifications**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal and communication skills
* At least 6 months of healthcare experience
**Education**
High School Diploma or equivalent experience preferred
**Pay Range**
The typical pay range for this role is:
$17.00 - $28.45
**Application Process**
Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position.
**Join arenaflex's dynamic team and bring your heart to work in a flexible, remote environment!**
Apply now and take the first step towards a rewarding career at arenaflex!
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