Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll master new abilities, propel your career, and have a blast while doing it. Come and advance both your personal and professional life, and get ready to soar!
**Why You'll Love This Job**
As an arenaflex Customer Service Representative, you'll collaborate with clients in a polite, professional, friendly, and efficient manner. You'll be the face of arenaflex, providing exceptional customer service that exceeds expectations.
**What You'll Do**
Here are the key responsibilities of the job:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (except curbside), correct oversold seat tasks, and issue updates
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
* Perform traveler loading, including ticket lift or ticket lift/confirmation
* Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/bridges for the purpose of boarding and deplaning travelers
* Make boarding and flight door announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out systems
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
* Man lines at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any required overtime needs
* Answer and assist during security and emergency situations
* Furnish connecting travelers with gate information
* Provide quality customer service in a professional manner and according to arenaflex's standards
* Adhere to company policies, procedures, and performance standards
* Complete task applicable stages of training
* Comply with federal laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer interactions
* Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualified individuals with disabilities.
**Depending on your airport size, you may also:**
* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage reverify
* Convey tickets, international flight records, and customs/migration documents
**All You'll Need for Success**
* Minimum Qualifications:
+ Education and Earlier Professional training
+ Bilingual language abilities expected in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power or US Customs security identification, if relevant
+ Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements
+ Should be eligible to work in the U.S.
* Preferred Qualifications:
+ Education and Earlier Professional training
+ Working knowledge of Saber or other Traveler Service System
+ Past face-to-face Customer Service experience
+ Working in a high-speed environment
**What You'll Get**
Join arenaflex and enjoy:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be Yourself at arenaflex**
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Come and be yourself at arenaflex.
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