At arenaflex, we're on a mission to revolutionize K-12 STEM education for the next generation of innovators, entrepreneurs, and leaders. As a leading provider of youth STEM education programs, we're committed to creating a world where ingenuity, diverse perspectives, and talent can flourish. We're now seeking dynamic, personable individuals to join our team as Customer Service Representatives in a temporary, remote capacity.
**About arenaflex**
arenaflex is a purpose-driven company that has been voted a Top Workplace by the Bay Area News Group 14 times! We're a national leader in youth STEM education, engaging over 50,000 students a year through our on-campus and online programs. Our company has donated more than $7 million in scholarships to over 14,000 students across the world. We're proud to foster a culture of advancement, contribution, and inspiration from all of our identities within arenaflex and our student community.
**The Role**
As a Customer Service Representative at arenaflex, you'll play a critical role in providing outstanding service to our clients. You'll be the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position that requires a positive and outgoing personality, excellent written and verbal communication skills, and a strong set of professional, service-oriented phone skills and interpersonal skills.
**Key Responsibilities**
* Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
* Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
* Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
* Assist with administrative tasks for clients and other departments as needed.
**You Have**
* A positive and outgoing personality.
* Excellent written and verbal communication skills and the ability to actively listen.
* A strong set of professional, service-oriented phone skills and interpersonal skills.
* Preferred Qualifications:
+ Bachelor's degree preferred but not required
+ 1-2 years of customer service, help desk, or inside sales experience
+ Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
+ Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems.
+ Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.
**A Few Reasons Why This is the #BestJobEver**
* Work from home, supported by a strong remote work infrastructure.
* Join our cast of talented, creative people who care deeply about revolutionizing K-12 STEM education for the next generation of innovators, entrepreneurs, and leaders.
* Be part of a company that has been voted a Top Workplace by the Bay Area News Group 14 times!
* Enjoy a competitive pay range of $16-20 per hour, depending on experience and geographical location.
* Participate in our 401(k) and other benefits as required by state or local law.
**Our Commitment to Justice, Equity, Diversity, and Inclusion**
At arenaflex, our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish. We're committed to creating an inclusive space where people can grow, thrive, and do their best work. As an equal opportunity employer, we foster a culture for advancement, contribution, and inspiration from all of our identities within arenaflex and our student community.
**We Do Not Discriminate**
We do not discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of students, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
**Job Details**
* Job Type: Temporary, Remote
* Pay: $16.00 - $20.00 per hour
* Expected hours: 40 per week
* Benefits:
+ 401(k)
+ 401(k) matching
+ Work from home
* Shift:
+ 8 hour shift
+ Day shift
* Work Location: Remote
We can't wait to hear from you!
Apply for this job