At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
**About arenaflex**
arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe that everyone, regardless of their background or circumstances, deserves access to quality care and the opportunity to thrive. Our mission is to create a healthier, more equitable world, and we're looking for talented individuals to join our team and help us achieve this vision.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in a remote work arrangement. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner. You'll work closely with our team to ensure that our clients receive the best possible experience, and you'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
**Responsibilities**
* Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs
* Handle incoming calls on the arenaflex Rewards Program, including technical troubleshooting steps for activity trackers and the arenaflex App and Myarenaflex.com website
* Answer questions on program earnings and points, and educate customers about program benefits and changes
* Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
* Assist customers in navigating arenaflexmotion.com and other activity tracker apps
* Consistently meet established productivity, schedule adherence, and quality standards
**Requirements**
* High School Diploma / GED or equivalent work experience
* Must be 18 years of age or older
* Minimum of 2+ years of combined education, work, and/or volunteer experience
* Ability to work our normal business hours of 6:55am – 3:25pm CST (or EST for Eastern Time Zone employees)
* Ability to work occasional overtime or weekends, as needed
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
**Preferred Qualifications**
* Customer Service or call center experience
* Experience with technical troubleshooting
* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
* Familiarity with arenaflex's products and services
**Telecommuting Requirements**
* Reside within Central or Eastern Time Zone
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Compensation and Benefits**
* Competitive hourly rate, based on education, work experience, and other factors
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
* Opportunities for career growth and professional development
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application.
**Apply Now**
Apply Job!
**About arenaflex**
arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe that everyone, regardless of their background or circumstances, deserves access to quality care and the opportunity to thrive. Our mission is to create a healthier, more equitable world, and we're looking for talented individuals to join our team and help us achieve this vision.
**Why Join arenaflex?**
* Make a difference in the lives of millions of people
* Work in a dynamic and fast-paced environment
* Develop your skills and career in a supportive and inclusive team
* Enjoy a comprehensive benefits package and competitive compensation
* Be part of a company that's committed to creating a healthier, more equitable world
**Join our Team**
If you're passionate about making a difference in the lives of others and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application.
**Apply Now**
Apply Job!
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team and make a difference in the lives of others.
[email protected]
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**Join our Community**
If you're passionate about making a difference in the lives of others and want to be part of a dynamic and innovative team, we encourage you to join our community. Please visit our website to learn more about arenaflex and our mission, and to submit your application.
**Apply Now**
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