**Join the arenaflex Team and Represent One of the BIGGEST Brands in Sports!**
Are you passionate about sports wagering and online casino games? Do you enjoy working with people and providing top-tier experiences for patrons? If so, we have an exciting opportunity for you to join the arenaflex team as a Customer Service Representative - Sports!
**About arenaflex**
arenaflex is a leading interactive gaming company that is revolutionizing the gaming industry with its immersive and responsible gaming experience. As a digital arm of PENN Entertainment, the largest regional casino operator in the U.S., we are committed to building a team of talented individuals who share our passion for innovation and excellence. Our mission is to challenge the norms of the gaming industry and provide an unparalleled experience for our players.
**Why Join arenaflex?**
* Work from the comfort of your own home with our remote work opportunity
* Be part of a dynamic and fun working environment with fellow sports fans
* Enjoy a competitive compensation package and comprehensive benefits
* Develop your skills and knowledge in a fast-paced and innovative industry
* Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences
**Job Summary**
As a Customer Service Representative - Sports, you will be the face and voice of our digital sportsbook operations across the country. You will be responsible for providing exceptional customer service to our players and guests via live chat, email, and phone. You will also have the opportunity to work with our mobile applications and provide comprehensive information on our products and services.
**Key Responsibilities**
* Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience
* Provide comprehensive information on our mobile applications and products
* Use internal resources and systems to view player account statuses and histories
* Assist with booking hotel reservations and RSVPs to special events
* Operate telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls
* Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information
* Follow internal standard operating procedures to escalate issues to internal departments and casino Property personnel
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction
* Use internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products
* Deliver exceptional performance results in customer satisfaction and contact handle times
* Collaborate with leaders and fellow team members to stay current of daily trends that are impactful to the player experience
* Maintain a strong track record for punctuality and attendance
* Perform other duties as assigned
**Qualification Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be at least 21 years of age
* High School diploma or College Degree required
* Heightened sense of urgency and passion to learn new things
* Highly developed sense of integrity and commitment to player satisfaction
* Demonstrated passion for excellence with respect to treating and caring for players
* Ability to type quickly and write with good grammar and punctuation
* Strong attention to detail is a must! Must be an analytical thinker
* Ability to maintain a friendly disposition under heavy pressure
* Great problem-solving abilities
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations
* Have the ability to work some holidays and weekends
**What We Offer**
* Competitive compensation package
* Comprehensive Benefits package
* Education and conference reimbursements
* Health & Wellness reimbursement
**Work Environment and Culture**
arenaflex is a dynamic and fun working environment that values diversity, equity, and inclusion. We believe that people work their best when they can be themselves. Our team is made up of hungry, innovative thinkers who are passionate about challenging the status quo of the gaming industry. We offer a range of benefits and perks to support our team members, including:
* Flexible work arrangements to support work-life balance
* Opportunities for professional development and growth
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about sports wagering and online casino games, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture. We look forward to hearing from you!
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