At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. This guiding principle sends a personal message that how we deliver our services is just as important as what we deliver. As a customer service representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
**Job Summary:**
We're seeking an experienced customer service representative to join our team in Tennessee. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
**Responsibilities:**
- Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy over the phone
- Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
- Translate and enter new or refill prescriptions into the pharmacy information system
- Communicate and collect copay amounts from patients
- Obtain authorizations from insurance companies and healthcare providers
- Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
- Collaborate with patients, insurance companies, and healthcare providers to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment
**Requirements:**
- One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
- Verifiable high school diploma or equivalent
**Preferred Qualifications:**
- Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
- Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers
**Skills and Competencies:**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a customer service representative, you'll have opportunities to:
- Develop your skills and knowledge in customer service, pharmacy operations, and healthcare
- Collaborate with cross-functional teams to improve processes and deliver exceptional patient care
- Participate in training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
Our work environment is fast-paced and dynamic, with a focus on delivering exceptional patient care and service. As a customer service representative, you'll work in a virtual environment, providing support to patients and customers across the country. Our company culture is built on our Heart At Work Behaviors, which include:
- Empathy: We care about our patients and customers, and we strive to understand their needs and concerns.
- Integrity: We operate with honesty, transparency, and accountability in all our interactions.
- Accountability: We take ownership of our actions and decisions, and we strive to deliver exceptional results.
- Collaboration: We work together as a team to achieve our goals and deliver exceptional patient care.
- Innovation: We're committed to innovation and continuous improvement, and we strive to find new and better ways to deliver patient care.
**Compensation, Perks, and Benefits:**
As a customer service representative at arenaflex, you'll enjoy a competitive salary, benefits, and perks, including:
- Competitive hourly rate: $17.00 - $25.65
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance and short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- CVS store discount and discount programs with participating partners
- Free development courses and education assistance
- Well-being programs and a supportive work environment
**How to Apply:**
If you're passionate about delivering exceptional customer service and making a difference in the lives of patients and customers, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:
1. Apply online through our website.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and knowledge.
We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Apply Now:**
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