At careerzynith, we're not just looking for customer service representatives – we're seeking passionate individuals who are eager to deliver exceptional support experiences and make a lasting impact on our customers. As a Seasonal Chat & Phone Tech Support representative, you'll be part of a dynamic team that's dedicated to creating memorable moments for our customers and driving business growth.
**About careerzynith**
careerzynith is a global leader in the customer experience (CX) industry, with a presence in over 45 countries and a team of 170,000 associates worldwide. We're the trusted partner for 750+ leading brands, from Fortune 500 companies to local startups. Our mission is to Create Connection. Value Conversation. We believe that every action, no matter how small, has a significant impact, and we're committed to making a difference in the lives of our customers, employees, and partners.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support representative, you'll be responsible for:
* Providing basic technical support via phone or chat to customers
* Delivering an exceptional support experience that exceeds customer expectations
* Interacting and communicating effectively with a variety of customers, including resolving issues and answering questions
* Providing a memorable and delightful experience that leaves a lasting impression on our customers
**What You'll Enjoy**
* Working from home in a flexible, seasonal role with the opportunity to become permanent
* Competitive hourly rate of $14/hour, plus incentive opportunities
* Hands-on, 100% paid training to ensure your success
* Internal Mobility opportunities, with 84% of our managers promoted within
* Employee discounts and referral bonuses
* EverBetter wellness program to support your physical and mental well-being
* Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
**Requirements**
* High School Diploma or GED Equivalent
* 18 years of age
* Flexible to the needs of the business
* Ability to work in a noise/distraction-free environment
* Reliable high-speed internet connection (5.0 Mbps Down/ 5.0 Mbps Up)
* Hardwired internet connection (no satellite or wireless)
* Working phone line (home phone or mobile)
* Desk and ergonomic chair
**Equipment and Internet Requirements**
* 1 Stand Alone Monitor (19 inch)
* Hardwired internet connection (no satellite or wireless)
* Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
* A Working Phone Line (Home Phone or Mobile)
* Home office must be a noise/distraction-free environment
* Desk and an ergonomic chair
**Location Requirements**
* Must live in the United States
* Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
* For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.
**Why Join careerzynith?**
* We're a global leader in the CX industry, with a presence in over 45 countries and a team of 170,000 associates worldwide
* We're the trusted partner for 750+ leading brands, from Fortune 500 companies to local startups
* We believe in creating memorable moments for our customers and driving business growth
* We offer a competitive hourly rate, plus incentive opportunities, and a comprehensive benefits package
* We're committed to selecting, developing, and rewarding the best person for the job, without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
**How to Apply**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our careerzynith family.