Are you a customer service enthusiast looking for a challenging and rewarding role that allows you to work from the comfort of your own home? Do you have a passion for delivering exceptional customer experiences and driving sales growth? If so, we invite you to join arenaflex as an Experienced Customer Service Representative - Sales (Work From Home) and become the voice of our brand.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we strive to deliver the best possible experience for our customers. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, learning, and collaboration.
**How You'll Make an Impact**
In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Your Day-to-Day Will Look Like This**
* Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
**What You Can Look Forward to**
* Hourly pay: $16.48 - $22.92/hour
* Uncapped commissions for sales goals
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ arenaflex Internet (Fiber where available)
+ arenaflex phone and arenaflex wireless home phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities Are Limitless with arenaflex**
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Equal Employment Opportunity (EEO) Policy**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
**How to Apply**
If you're ready to join our team and become the voice of arenaflex, click the link below to apply:
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**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Youngstown, Ohio
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