Join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been innovating and creating connections that change the world. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day.
**Job Summary**
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Key Responsibilities**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business
**Essential Qualifications**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Preferred Qualifications**
* Experience in sales, customer service, or a related field
* Knowledge of arenaflex's products and services
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet sales goals
* Basic computer skills and proficiency in using multiple tools and systems
**Skills and Competencies Required for Success**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet sales goals
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Basic computer skills and proficiency in using multiple tools and systems
* Ability to maintain confidentiality and handle sensitive customer information
* Strong time management and organizational skills
**Career Growth Opportunities and Learning Benefits**
* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid)
* Opportunities for career growth and advancement within the company
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and dynamic work environment with opportunities for professional growth and development
**Work Environment and Company Culture Highlights at arenaflex**
* arenaflex is an equal opportunity employer and provides a diverse and inclusive work environment
* We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* arenaflex is committed to providing a safe and healthy work environment for all employees
* We offer a range of employee wellness programs and resources to support your physical and mental well-being
* arenaflex is a pioneer in making connections and has been innovating and creating connections that change the world for nearly 150 years
**Compensation, Perks, and Benefits**
* $19.61 hourly + up to $12,000 in commissions yearly if all sales goals are met
* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid)
* Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
* Opportunities for career growth and advancement within the company
* Access to training and development programs to enhance your skills and knowledge
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators and connection-makers. Don't miss this opportunity to jumpstart your sales career and become a part of a company that's changing the world.
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**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and provides a diverse and inclusive work environment. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require accommodations during the application or interview process, please let us know.
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