**Join arenaflex, a leading telecommunications company, and embark on a rewarding career as a Customer Service Representative – Retention (Hybrid).** In this role, you will be at the forefront of delivering exceptional customer experiences, driving satisfaction, and fostering loyalty. As a hybrid employee, you will have the flexibility to work from home and in our St. Louis, MO office, with a dynamic team that values innovation, collaboration, and customer-centricity.
**About arenaflex**
arenaflex is a pioneering telecommunications company that has been connecting people with their world for over 140 years. With a rich history of innovation and a commitment to excellence, we have consistently provided advanced mobile services, next-generation TV, and high-speed Internet services to our customers. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else.
**Job Summary**
As a Customer Service Representative – Retention (Hybrid) at arenaflex, you will be responsible for providing exceptional customer service, resolving issues, and driving customer satisfaction. You will be the voice of arenaflex, representing our brand and values to our customers. This is an exciting opportunity to join a dynamic team, develop your skills, and grow your career in a fast-paced and innovative environment.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty.
* Explain bills and product features clearly, ensuring customers understand their services and benefits.
* Troubleshoot basic problems and seek higher support if needed, escalating issues to ensure timely resolution.
* Build customer confidence and loyalty by resolving issues, providing solutions, and exceeding customer expectations.
* Support various customer inquiries, including technical issues, and provide accurate information to resolve customer concerns.
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime, to meet customer needs and business requirements.
* Participate in paid training to develop your skills and knowledge of arenaflex products and services.
**What We Are Looking For**
* Unwavering Customer Focus: You are passionate about delivering exceptional customer experiences and driving customer satisfaction.
* Strong Work Ethic: You are a self-motivated and results-driven individual who is committed to meeting customer needs and business requirements.
* Adaptability: You are flexible and able to adapt to changing situations, priorities, and customer needs.
* Problem-Solving Skills: You are able to analyze issues, identify solutions, and resolve problems in a timely and effective manner.
* Attention to Details: You are meticulous and detail-oriented, ensuring accuracy and quality in all aspects of your work.
**Benefits and Perks**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone.
* Tuition reimbursement program to support your education and career development.
* Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave to support your family and personal needs.
* Medical/Dental/Vision coverage to ensure your health and well-being.
* 401(k) plan to support your retirement savings.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement to support your family-building goals.
* Disability Benefits (short term and long term) to ensure your financial security.
* Life and Accidental Death Insurance to protect your loved ones.
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP) to support your mental health and well-being.
* Extensive employee wellness programs to promote your physical and mental health.
**Work from Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* arenaflex offers a range of career growth opportunities, including training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* You will have the chance to round out your experience and develop your skills in a dynamic and innovative environment.
* arenaflex is committed to helping you achieve your career goals and aspirations.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our career opportunities. You can also apply directly through our website or through a job search platform like Monster.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination. We will provide reasonable accommodations for qualified individuals with disabilities.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [
[email protected]](mailto:
[email protected]) or 1-800-ARENAFLEX. We look forward to hearing from you!
Apply for this job