At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in creating a positive and memorable experience for our customers, while also providing support to our pharmacy team. If you're passionate about delivering top-notch service, have a knack for problem-solving, and enjoy working in a fast-paced retail environment, we'd love to hear from you!
**About careerzynith**
careerzynith is a leading healthcare and retail organization that's committed to making a positive impact in our communities. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing a seamless and personalized experience for our customers.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Greeting customers and patients in a friendly and welcoming manner, offering assistance with items and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and promoting customer service best practices with all colleagues to deliver an exceptional customer experience
* Providing clients with friendly, courteous, and efficient assistance
* Recommending products and services to customers and suggesting complementary items
* Registering customer purchases on assigned sales register, collecting cash, and dispensing change as required
* Processing voids, returns, delays, discounts, and trades as necessary
* Maintaining counters and retail areas clean and well-organized, taking stock, and keeping records
* Checking in and pricing stock as required or as directed by senior supervisor or shift leader
* Executing organizational resource protection methods to identify and minimize loss
* Ensuring compliance with state and local regulations regarding controlled items (e.g., tobacco and pharmaceutical products)
* Developing and maintaining displays, including seasonal, promotional, and special displays
* Completing resets and changes as directed
* Assisting with the separation of food items (e.g., raw foods from pre-cooked) and product placement as determined by policies and procedures
* Providing customer support in the photo area, including digital photo services, banner printing, and creative machine services
* Taking on web order responsibilities (screening orders in Picture Care, handling orders, and delivering orders to customers as they arrive at the store)
* Assisting with external and internal support by ensuring a clean, neat, and organized store condition and appearance
* Adhering to all company policies and procedures; maintaining positive relationships with colleagues
**Preparation and Self-Improvement**
As a Customer Service Representative, you'll have the opportunity to:
* Attend training and complete PPLs (Performance and Productivity Learning) as directed by management or assigned by corporate
* Develop your skills and knowledge in customer service, retail operations, and pharmacy support
**Essential Capabilities**
To be successful in this role, you'll need:
* To be conversant in reading, writing, and communicating in English (except in Puerto Rico)
* To be able to work an adaptable schedule, including nights and weekend hours
**Preferred Capabilities**
While not required, we prefer candidates with:
* At least six months of experience in a retail environment
* Previous work experience with careerzynith (formerly known as Walgreens)
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from qualified candidates with a history of arrest or conviction. If you're a San Francisco, CA candidate, please note that we will consider qualified applicants with a history of arrest or conviction.
**Ready to Join Our Team?**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated customer service professionals!