**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll venture to the far corners of the globe, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll handle challenges with ease and agility, acquiring new skills and propelling your career while having a blast. Come and enhance both your personal and professional life, and get ready to soar!
**Why you'll love this role**
As an arenaflex Customer Service Representative, you'll collaborate with clients in a considerate, professional, friendly, and expert manner. You'll be the face of arenaflex, providing top-notch customer service and ensuring that every interaction is a positive one.
**What you'll do**
Here are the key responsibilities of this role, which may evolve as the job requirements change:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
* Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; manage refuel and refresh
* Perform traveler loading, including ticket lift and ticket lift/check
* Operate entryway readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Operate jetways/bridges for boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out methods
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on-site, including fulfilling any required overtime needs
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to arenaflex's policies
* Adhere to organization policies, procedures, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks, including during customer interactions
* Wear attire as required by organization policy
**Sensible accommodations may be made for qualifying individuals with disabilities.**
**Depending on your airport size, you may also perform the following:**
* Perform Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities
* Assist international travelers through customs/migration, including baggage re-check
* Convey tickets, international flight reports, and customs/migration forms
**All you'll need for success**
* Least Capabilities:
+ Education: Bachelor's degree
+ Previous Professional training
+ Bilingual language abilities required in certain areas
+ Relevant valid driver's license as required by local authorities
+ Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Must be able to obtain proper airport power and US Customs security identification, if necessary
+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
+ Must be eligible to work in the U.S.
* Favored Capabilities:
+ Training and Previous Professional training
+ Working knowledge of Sabre or other Traveler Service Framework
+ Past face-to-face Customer service experience
**What you'll get**
Join the arenaflex family and enjoy:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and be yourself!**
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself!
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