At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As an Experienced Customer Service Representative, you'll play a vital role in our Consumer Engagement Preventive Care program, connecting with members to inform them of their eligible cancer screenings and wellness visits, while also scheduling their appointments. If you're passionate about providing top-notch customer service, empathetic, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization in the healthcare industry, committed to providing innovative solutions that improve the lives of our members. Our Consumer Engagement Preventive Care program is designed to promote healthy habits and early detection of diseases, and we're seeking a talented Customer Service Representative to join our team.
**Responsibilities**
As an Experienced Customer Service Representative, your primary responsibilities will include:
* Connecting with an average of 50-80 inbound and outbound callers per day, including members and physician's offices, to inform them of their eligible cancer screenings and wellness visits.
* Building rapport with members, providing a full concierge service that includes assistance with selecting the proper treatment locations, and answering follow-up questions to determine their best options.
* Utilizing the script pathway to educate members on facilities, screening options, and alternative treatments.
* Meeting or exceeding performance metrics related to scheduling appointments and appointment confirmations.
* Consistently multitasking and conducting research on each case, toggling through various applications on multiple screens.
* Demonstrating empathy and understanding when dealing with sensitive content, ensuring a positive experience for our members.
**Key Performance Indicators**
* Average handling time (AHT)
* First call resolution (FCR)
* Customer satisfaction (CSAT)
* Scheduling appointments and appointment confirmations
* Multitasking and research skills
**Essential Qualifications**
* 1 year of experience in customer service or a related field
* Bachelor's degree in a related field (e.g., communications, business, health sciences)
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office, particularly Excel
**Preferred Qualifications**
* Experience in the healthcare industry or a related field
* Familiarity with automated dialers and manual outbound calls
* Strong research and documentation skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks
* Proficiency in Microsoft Office, particularly Excel
* Strong research and documentation skills
* Ability to work in a fast-paced environment with multiple priorities
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:
* Ongoing training and development programs
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization, offering a flexible and dynamic work environment. Our company culture is built on the values of:
* Empathy and understanding
* Excellence and innovation
* Collaboration and teamwork
* Continuous learning and growth
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $16 - $16.25 per hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Incentive and recognition program
* 401K contribution (based on eligibility)
* Paid time off and holidays
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join our team, please apply through our website. We can't wait to hear from you!
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