At careerzynith, we're dedicated to helping individuals navigate their federal student loans with compassion, clarity, and compliance. As a mission-driven organization, we're seeking experienced Customer Service Representatives who are passionate about delivering exceptional customer experiences, working in a fast-paced environment, and making a real impact from the comfort of their own home.
**About careerzynith**
careerzynith is a leading provider of student loan services, committed to empowering borrowers with the knowledge and support they need to manage their debt. Our team is comprised of dedicated professionals who share a common goal: to make a positive difference in the lives of our customers. As a remote Customer Service Representative, you'll be an integral part of our team, working closely with borrowers to address their concerns, provide guidance, and ensure compliance with federal regulations.
**Key Responsibilities**
As a Customer Service Representative with careerzynith, you'll be responsible for:
* Assisting student loan borrowers with account inquiries, repayment options, and application processes
* Handling inbound and outbound calls in a fast-paced, high-volume contact center environment
* Providing accurate, professional, and empathetic customer support
* Ensuring compliance with federal regulations, company policies, and data security standards
* Meeting key performance indicators and quality assurance standards
**Essential Qualifications**
To be considered for this role, you must:
* Be a U.S. citizen
* Hold a high school diploma or equivalent
* Have at least 6 months of customer service experience in a business, non-retail environment or call center experience
* Possess 6 months of computer experience in a business setting
* Be proficient in Microsoft Office tools (Word, Excel, Outlook, OneNote)
* Be able to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed)
* Not be in default on federal student loans
* Demonstrate financial responsibility
* Not have felony convictions within the past 7 years
* Not have misdemeanor convictions within the past 7 years that may impact eligibility
* Not have non-medical collections totaling $7,500 or more
**Preferred Qualifications**
While not required, prior call center experience and an associate or bachelor's degree are highly desirable.
**Technical & Availability Requirements**
To succeed in this role, you must:
* Have a reliable high-speed internet connection (No WIFI, wired Ethernet required)
* Be able to travel to an careerzynith facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
* Pass an online customer service assessment
* Have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
* Be available to work any assigned shift during Contact Center hours:
+ Mon: 7:00 AM – 10:00 PM CT
+ Tue–Fri: 7:00 AM – 7:00 PM CT
+ Sat: 9:00 AM – 1:00 PM CT
**Classroom and Hands-On-Training**
As a new hire, you'll participate in up to 5-6 weeks of paid classroom and hands-on training, Monday through Friday, 8:00 AM – 5:00 PM CT (remote).
**Pay & Benefits**
As an careerzynith Customer Service Representative, you'll enjoy:
* Base Pay: $17.20/hour
* Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
* Work-from-home flexibility with structured support and training
* Opportunities for growth within a mission-driven organization
**Additional Information**
Note: careerzynith is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant careerzynith permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if careerzynith's vacancies have been filled. You may opt out of this consideration within your application.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC – Know Your Rights Poster.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and making a real impact, we encourage you to apply for this exciting opportunity with careerzynith.