**Job Summary:**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative, you'll be the first point of contact for our customers, providing top-notch service, answering questions, handling complaints, and troubleshooting problems. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!
**About arenaflex:**
arenaflex is a leading provider of medical equipment and services, dedicated to improving the lives of our customers and their loved ones. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service.
**Job Responsibilities:**
As an Experienced Customer Service Representative, you'll be responsible for:
* Providing exceptional service to internal and external customers, responding to requests from multiple sources (phone, fax, e-Commerce, in-person)
* Maintaining a positive, empathetic, and professional attitude toward customers at all times
* Coordinating home equipment service requests with Dispatch for prompt delivery
* Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed
* Providing customers with product and service information
* Maintaining current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
* Verifying medical necessity, insurance coverage, and physician orders for all insurance-assigned services
* Following policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
* Understanding and striving to meet or exceed department metrics while providing excellent customer service
* Making sales or recommendations for products or services that may complement client needs, as applicable
* Other duties as assigned by management
**Qualifications:**
To succeed in this role, you'll need:
* High school diploma or general education degree (GED)
* 6 months of relevant customer service experience preferred
* Excellent interpersonal, written, and oral communication skills
* Customer service orientation
* Attention to detail
* Good data entry skills
* Proficiency with computers, with strong typing skills
* Ability to work in a fast-paced environment
**Physical Demands:**
While performing the duties of this job, you'll be regularly required to sit, talk, and hear. You'll occasionally be required to stand and walk. You must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision.
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and growing company
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws. We also provide reasonable accommodation for individuals with disabilities in accordance with applicable law.
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