Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we may have the purr-fect opportunity for you!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic team that's dedicated to providing top-notch service to our customers.
**About arenaflex**
arenaflex is a leading e-commerce retailer that's passionate about delivering exceptional customer experiences. We're committed to providing our customers with the best possible service, and we're looking for talented individuals who share our passion. Our team is made up of experienced professionals who are dedicated to helping our customers find the perfect products for their pets.
**What You'll Do**
As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our customers via phone, email, and chat. You'll be the face of arenaflex, and your goal will be to resolve customer issues in a timely and professional manner. Some of your key responsibilities will include:
* Communicating with customers who contact us regarding different subjects, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
* Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
* Operating with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
* Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
**What You'll Need**
To be successful in this role, you'll need to have:
* 2 years of customer service experience
* Strong written, verbal, and listening abilities in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintain confidentiality and secure critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure that you have a seamless experience working from home, we require:
* A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
* A work area acceptable for webcam use.
* A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
* Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded.
+ A cell phone that can receive SMS messages and phone calls.
**Why arenaflex Customer Service?**
At arenaflex, we're committed to providing our customers with the best possible service. We're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll be empowered to become your best, and you'll have the opportunity to:
* Grow: Our culture is for those who enjoy delivering results and becoming their best – no matter their role or location.
* Make a difference: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* Get support: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* Get rewarded: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate arenaflex Team Members who are making an impact every single day.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We highly value and promote diversity and inclusion among all Team Members. If you have a disability as per the Americans with Disabilities Act or any comparable law, and you require an accommodation for the application process or to meet the job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to access the application portal.
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