Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we may have the purr-fect opportunity for you!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote employee, you'll have the flexibility to work from the comfort of your own home in Texas, while still being part of a dynamic and collaborative team.
**About arenaflex**
arenaflex is a leading e-commerce retailer that's dedicated to providing an unparalleled customer experience. We're passionate about helping pet parents find the best products for their furry friends, and we're committed to making a positive impact on the lives of our customers and employees alike. Our company culture is built on the values of empathy, kindness, and a willingness to learn and grow.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be responsible for engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include:
* Researching and problem-solving to determine appropriate solutions for customers
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
* Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams
* Operating with a willingness to learn and adapt to change with the business needs of the company
* Maintaining confidentiality and securing sensitive information
**What You'll Need**
To be successful in this role, you'll need:
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need to meet the following technical requirements:
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
* Work area acceptable for webcam use.
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.
**Why arenaflex Customer Service?**
At arenaflex, we're committed to creating a culture that empowers our employees to become their best selves. Here are just a few reasons why you'll love working with us:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
* **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now!**
If you're ready to join a dynamic and collaborative team that's passionate about delivering exceptional customer experiences, apply now!
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