Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join arenaflex, a leading e-commerce retailer revolutionizing the pet industry, as a full-time Customer Service Representative.
At arenaflex, we're not just looking for customer service representatives – we're seeking individuals who can engage in meaningful conversations, think critically, and genuinely assist others. Our award-winning customer service organization is dedicated to providing an exceptional experience for our customers, and we're looking for talented individuals like you to join our team.
**About arenaflex**
arenaflex is a rapidly growing e-commerce retailer that's changing the way people shop for their pets. With a passion for delivering exceptional customer experiences, we're committed to providing a wide range of products and services that meet the unique needs of our customers. Our team is dedicated to making a difference in the lives of our customers and their pets, and we're looking for like-minded individuals to join our mission.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll have the opportunity to:
* Communicate with customers via phone, email, or chat to resolve their queries and concerns
* Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
* Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike
* Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration
* Work in a fast-paced environment, adapting to changing business needs and priorities
* Maintain confidentiality and secure critical information, adhering to arenaflex's policies and procedures
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, preferably in a remote or call center environment
* Strong written, verbal, and listening abilities, demonstrated through a written assessment
* Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintain confidentiality and secure critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A large, distraction-free work area with a computer monitor and webcam
* A reliable wired, high-speed internet and broadband connection with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
* A cell phone or tablet for two-factor authentication through Okta Verify
* A smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone calls
**Why arenaflex Customer Service?**
At arenaflex, we're committed to empowering our Team Members to become their best selves. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, and our diverse team is empowered to bring their unique perspectives to deliver on our mission.
* **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best, no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more! Plus, you'll have the opportunity to work with a talented team of passionate individuals who are making an impact every day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
If you have a question regarding your application, please contact
[email protected].
To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
Apply Job!
Apply for this job