Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of solving complex problems? If so, we may have the purr-fect opportunity for you at arenaflex!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic team that's passionate about delivering outstanding customer experiences.
**About arenaflex**
arenaflex is a leading e-commerce retailer that's dedicated to providing the best possible experience for our customers and their pets. We're a company that's built on a culture of innovation, collaboration, and customer obsession. Our team is made up of passionate, driven individuals who are committed to making a difference in the lives of our customers and their pets.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer experiences through phone, email, and chat interactions. You'll be the face of our company, and your interactions will have a direct impact on our customers' satisfaction and loyalty. Some of your key responsibilities will include:
* Communicating with customers who contact us regarding different subjects, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
* Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
* Operating with a willingness to learn, sharing feedback, getting feedback, and being open-minded to grow.
* Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
**What You'll Need**
To be successful in this role, you'll need to have:
* 2 years of customer service experience
* Strong written, verbal, and listening abilities, as demonstrated in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintain confidentiality and secure critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure that you have a seamless and productive experience as a remote Customer Service Representative, you'll need to meet the following technical requirements:
* A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
* A work area acceptable for webcam use.
* A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
* Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded.
+ A cell phone that can receive SMS messages and phone calls.
**Why arenaflex Customer Service?**
At arenaflex, we're passionate about creating a culture that's empowering, inclusive, and supportive. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional customer experiences and making a difference in the lives of our customers and their pets. Some of the benefits of working in arenaflex Customer Service include:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere--different places and different walks of life. It's what makes them unique. Likewise, arenaflexians are empowered to bring their points of view to deliver on our mission, making them remarkable.
* **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best - no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate arenaflexians who are making an impact every single day.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
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