Join arenaflex, a leading global customer experience technology and services company, as a Customer Service Representative working remotely in New York. As a key member of our team, you'll be the spark that brightens days and ignites your career, bringing humanity to business and delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a global company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**Our Culture**
Our employees have spoken, and our purpose, team, and company culture are amazing. We're proud to be a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative, you'll be the difference between our customers' experiences being just average or exceptional. You'll be responsible for:
* Answering incoming communications from customers in a timely and professional manner
* Conducting research to provide answers for customers to resolve their issues
* Recognizing, applying, and explaining product or service knowledge to customers
* Providing exceptional customer service and support to ensure customer satisfaction
**What You Bring to the Role**
To be successful in this role, you'll need:
* At least 1 year of customer service experience
* High school diploma or equivalent
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations
* High speed internet connection (>25mbps)
* Computer experience and proficiency in using software applications
**What You Can Expect**
As a Customer Service Representative at arenaflex, you can expect:
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $18.92 plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for career growth and advancement
* A dynamic and supportive work environment
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Our Team**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is a dynamic and supportive group of individuals who are passionate about delivering exceptional customer experiences.
**Benefits**
As a Customer Service Representative at arenaflex, you'll be eligible for a range of benefits, including:
* Retirement/Pension Plans
* Paid Holidays
* Maternity/Paternity Paid Leave
* Long Term Disability
* Flexible Spending Accounts
* Professional Development
* Prescription Drug Coverage
* Employee Referral Program
* Flexible Schedules
* Game Rooms
* Work From Home
* Paid sick days
* Merchandise Discounts
* Vacation/paid time off
* Life Insurance
* Medical, Dental, and Vision
* Parking
* On-Site Cafeteria
* Tuition Reimbursement
* Performance bonus
* Employee Events
* 401K
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, apply now! Visit our website at [arenaflexjobs.com](http://arenaflexjobs.com) to learn more about our company and submit your application.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
**Primary Location**
US-NY-Malta
**Job Type**
Remote
**Industry**
Customer Service
**Company Size**
10,000 employees or more
**Founded**
1982
**Website**
http://www.arenaflexjobs.com
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