**Join careerzynith, a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants, consumers, and banks.** careerzynith's highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The careerzynith Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage careerzynith's technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since careerzynith's inception, nearly 6 million consumers have financed more than $50 billion of commerce using careerzynith's real-time "apply and buy" technology.
**About careerzynith**
careerzynith is a dynamic and innovative company that is revolutionizing the way commerce is conducted. With a strong focus on customer satisfaction and a commitment to excellence, careerzynith is an ideal place for customer service professionals to grow and develop their skills. As a 100% remote position, this role offers the flexibility and autonomy to work from home, with the opportunity to make a real difference in the lives of careerzynith's customers.
**Position Overview**
We are seeking an experienced Customer Service Representative to join our team as a Phone Agent. This role will report to the Customer Service Front Line Manager and will be responsible for providing exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction. In addition, the successful candidate will be responsible for thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable to solve the customer's concern on the initial call.
**Responsibilities**
* Provide exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction
* Gather customer information, assess and fulfill customer needs, and educate the customer where applicable to solve the customer's concern on the initial call
* Handle high-volume inquiries in a fast-paced environment
* Simultaneously navigate multiple systems and computer screens while engaging a customer over the phone
* Troubleshoot customer issues over the telephone
* Demonstrate a passion for excellence with respect to treating and caring for customers
* Strong decision-making and analytical abilities
* Ability to work independently and as part of a team
* Willingness to work a flexible schedule
* Ability to accept constructive feedback and turn it into actions
* Highly developed sense of urgency and commitment to customer satisfaction
**Requirements**
* 2+ years of experience in a call center or help desk capacity required
* Financial service experience strongly preferred
* Ability to navigate multiple systems and computer screens while engaging a customer over the phone
* Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and Ultipro
* Ability to handle high-volume inquiries in a fast-paced environment
* Open-minded and adaptable with willingness to learn new skills and change
* Strong decision-making and analytical abilities
* Ability to troubleshoot customer issues over the telephone
* Strong detail orientation and communication/listening skills
* High School diploma, GED, or equivalent required
* Bilingual English and Spanish is not required, but is highly preferred
**Work Environment and Culture**
* 100% remote position with the opportunity to work from home
* Flexible schedule with the ability to work Monday of each week and Saturday or Sunday
* Opportunity to work independently and as part of a team
* Dynamic and innovative company culture with a strong focus on customer satisfaction
* Commitment to excellence and a passion for treating and caring for customers
**Training and Development**
* Mandatory training schedule: Monday-Friday (8:00am-5:00pm ET) for seven weeks (3 weeks classroom, 4 weeks nesting)
* Opportunity to learn new skills and develop your career with careerzynith
* Training and development programs to help you succeed in your role
**Compensation and Benefits**
* Competitive salary and benefits package
* Opportunity to earn bonuses and incentives based on performance
* Comprehensive training and development programs
* Flexible schedule with the ability to work from home
* Dynamic and innovative company culture with a strong focus on customer satisfaction
**How to Apply**
If you are a motivated and customer-focused individual with a passion for excellence, we encourage you to apply for this exciting opportunity. careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. Apply today to join our team and make a real difference in the lives of careerzynith's customers.
**Apply Now**
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**Note:** careerzynith is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants, consumers, and banks. careerzynith's highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The careerzynith Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage careerzynith's technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since careerzynith's inception, nearly 6 million consumers have financed more than $50 billion of commerce using careerzynith's real-time "apply and buy" technology.