**Job Title:** Experienced Customer Service Representative - Medicare Contract-to-Hire Opportunity with arenaflex
**Job Summary:**
arenaflex is seeking a highly skilled and empathetic Customer Service Representative to join our team on a 3+ months contract-to-hire basis. As a Customer Service Representative with arenaflex, you will be responsible for handling a wide range of customer inquiries, resolving issues, and providing exceptional service to our valued customers. This is a 100% remote opportunity, allowing you to work from the comfort of your own home within a one-hour radius of Philadelphia, PA 19103.
**About arenaflex:**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer experiences, and we're committed to hiring talented individuals who share our passion for service excellence. As a Customer Service Representative with arenaflex, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of our customers.
**Job Responsibilities:**
* Handle customer inquiries, resolve issues, and provide exceptional service to our valued customers
* Work with customers to resolve problems related to claims, benefits, enrollment, member portal, ID cards, and other Medicare-related issues
* Utilize strong problem-solving skills and empathy to de-escalate customer complaints and concerns
* Maintain a high level of professionalism and courtesy when interacting with customers, both verbally and in writing
* Navigate through multiple systems simultaneously to efficiently resolve customer issues
* Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction ratings
* Participate in ongoing training and development to enhance skills and knowledge in customer service and Medicare-related topics
**Key Qualifications:**
* Call Center Customer Service experience with a focus on inbound calls (no telesales)
* Excellent Customer Focused competencies, with a strong service-oriented mindset and excellent customer service skills
* Empathy and strong problem-solving skills, with the ability to de-escalate customer complaints and concerns
* Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone
* Ability to navigate through multiple systems simultaneously
* ALL candidates must score a 80% or above on eSkills test
**Preferred Qualifications:**
* High School Diploma or GED with 2+ years of customer service experience/call center experience
* Healthcare industry experience, particularly in the Medicare space
* Previous experience working with Medicare customers or in a related field
* Call Center Customer Service experience (Inbound calls)
* Medical background or certification (e.g., CNA, LPN, RN)
**Work Environment and Company Culture:**
* 100% remote opportunity, allowing you to work from the comfort of your own home within a one-hour radius of Philadelphia, PA 19103
* Flexible scheduling to accommodate your needs, with FT shifts ranging from Sunday to Saturday from 7:45AM to 8:15PM and including one late night shift as well as a Saturday or Sunday shift
* 37.5 hour workweek, with opportunities for overtime as needed
* Collaborative and dynamic team environment, with ongoing training and development opportunities
* arenaflex is committed to creating a positive and inclusive work environment, where all employees feel valued and supported
**Compensation, Perks, and Benefits:**
* Competitive hourly rate, with opportunities for overtime pay
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Ongoing training and development opportunities to enhance skills and knowledge
* Collaborative and dynamic team environment, with opportunities for career growth and advancement
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with arenaflex. Please submit your application, including your resume and a cover letter outlining your qualifications and experience. You may also reach out to Ashu directly at
[email protected] to express your interest.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Note:**
ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process.
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