At arenaflex, we're dedicated to delivering exceptional patient care and service, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our patient accounts department, you'll play a vital role in resolving patient healthcare accounts by negotiating payment plans with patients and guarantors while meeting or exceeding performance and quality objectives.
**About arenaflex**
arenaflex is a leading healthcare organization committed to providing high-quality patient care and services. Our team of dedicated professionals is passionate about delivering exceptional patient experiences, and we're seeking like-minded individuals to join our mission. With a focus on innovation, collaboration, and continuous improvement, we're creating a work environment that fosters growth, learning, and success.
**Job Summary**
As a Customer Service Representative, you'll be responsible for resolving patient healthcare accounts by negotiating payment plans with patients and guarantors. You'll work closely with patients, guarantors, and internal stakeholders to ensure timely and accurate resolution of accounts. Your exceptional communication skills, attention to detail, and ability to navigate multiple databases and systems will be essential in delivering outstanding customer service and meeting performance objectives.
**Key Responsibilities**
* Resolve patient healthcare accounts by negotiating payment plans with patients and guarantors while meeting or exceeding performance and quality objectives.
* Complete daily account-related functions in an efficient and timely manner to accelerate the patient-to-payment process.
* Utilize an auto-dialer to make outbound calls and negotiate payment plans with customers, reviewing account history through the arenaflex database and client portal as needed.
* Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
* Execute procedures for follow-up on third-party approvals, billing, and collection of overdue accounts.
* Perform routine tasks or repetitious tasks with care and attention.
* Answer incoming patient or client call/email requests and handle in a prompt, courteous, and professional manner.
* Support arenaflex's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to arenaflex's business practices.
**Requirements**
* High school diploma or GED.
* At least one year of experience in healthcare customer service or a healthcare certification or degree.
* At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
* Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
* Experience with customer interactions that require live, accurate documentation of the encounter.
* Demonstrated ability to meet performance objectives.
* Demonstrated ability to navigate Internet Explorer and Microsoft Office.
* Demonstrated experience communicating effectively with a customer and simplifying complex information.
* Experience working with customer support including issue resolution management.
* Must be able to pass a pre-employment background and drug screen.
* Must be available to work second shift between the hours of 8:30AM ET and 5PM ET.
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to navigate multiple databases and systems simultaneously.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong attention to detail and accuracy.
* Ability to maintain confidentiality and handle sensitive information.
* Strong customer service skills, with a focus on empathy and understanding.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in healthcare customer service and patient accounts.
* Participate in ongoing training and professional development programs.
* Collaborate with a talented team of professionals who share your passion for delivering exceptional patient care and service.
* Contribute to the development of new processes and procedures that improve patient outcomes and satisfaction.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that fosters collaboration, innovation, and continuous improvement. Our team is passionate about delivering exceptional patient care and service, and we're committed to creating a work environment that reflects our values. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced and challenging environment that requires strong communication, problem-solving, and analytical skills.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate.
* Opportunities for career growth and advancement.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Professional development and training opportunities.
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.
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