At arenaflex, we're dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to thrive, make a difference, and be part of a culture that celebrates individuality and innovation every day.
**About the Role**
We're seeking an experienced Customer Service Representative to join our team in a remote capacity, supporting the Iowa Medicaid Program. As a key member of our team, you'll be responsible for providing exceptional customer service to potential and existing program recipients and affiliates. Your primary focus will be on delivering accurate and objective information, resolving issues, and ensuring a seamless experience for our clients.
**Key Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
* Competitive hourly rate of $18.00 per hour
* Paid training program with equipment provided
* Full-time schedule (40 hours a week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that values individuality and innovation. Our team is dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the millions of people who count on them. We're passionate about making a difference and strive to create a culture that celebrates creativity, collaboration, and continuous learning.
**Compensation and Benefits**
We offer a competitive hourly rate of $18.00 per hour, paid training program with equipment provided, and a full-time schedule (40 hours a week). In addition to base pay, this position may be eligible for a bonus or incentive based on business need. We also provide a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to
[email protected] . You may also click here to access arenaflex's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
**Vaccination Policy**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team:
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