At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our customers at the heart of everything we do. As a valued member of our team, you'll play a vital role in transforming the way we approach healthcare, making it more personal, convenient, and affordable for all. We're seeking a highly skilled and compassionate Customer Service Representative to join our team, providing top-notch support to Aetna Medicaid members and providers.
**About arenaflex**
arenaflex is a leading healthcare company that's passionate about making a difference in people's lives. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering innovative solutions that prioritize our customers' needs. With a strong focus on customer-centricity, we strive to create a culture that's inclusive, supportive, and empowering for all our colleagues.
**Job Summary**
As a Customer Service Representative, you'll be the first point of contact for our Aetna Medicaid members and providers, handling a wide range of inquiries and requests. You'll work from the comfort of your own home, using high-speed internet connectivity and our secure equipment to provide exceptional service. With a strong emphasis on customer satisfaction, you'll be responsible for answering calls, resolving issues, and providing accurate information to our members and providers.
**Responsibilities**
* Answer in-coming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
* Provide accurate and timely information to members and providers, ensuring a positive experience
* Handle a high volume of calls, prioritizing tasks and managing time effectively
* Collaborate with internal teams to resolve complex issues and provide seamless support
* Meet performance standards, attendance requirements, and call quality goals
* Participate in ongoing training and development to enhance skills and knowledge
* Work from home, using high-speed internet connectivity and our secure equipment
* Adhere to arenaflex's policies and procedures, maintaining confidentiality and data security
**Requirements**
* High school diploma or equivalent required
* Ability to communicate effectively with members and providers orally and in written form
* Strong customer service skills, with a focus on empathy, active listening, and problem-solving
* Ability to work from home, using high-speed internet connectivity and our secure equipment
* Must be self-sufficient and able to work independently
* Ability to meet performance standards, attendance requirements, and call quality goals
* Experience with working remotely in a call center setting is a plus
* Familiarity with Medicaid and Medicare is a plus
**Preferred Qualifications**
* Experience working in a healthcare setting or customer-facing role
* Strong knowledge of Medicaid and Medicare policies and procedures
* Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
* Strong communication and interpersonal skills, with the ability to build rapport with members and providers
* Ability to adapt to changing situations and priorities, remaining flexible and responsive
**What We Offer**
* Competitive pay range: $17.00 - $27.90 per hour
* Comprehensive benefits package, including medical, dental, and vision coverage
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance and short-term and long-term disability benefits
* Paid Time Off (PTO) and paid holidays throughout the calendar year
* Opportunities for career growth and professional development
* A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion
**Work Environment and Culture**
* arenaflex is committed to creating a culture that's inclusive, supportive, and empowering for all our colleagues
* We prioritize diversity, equity, and inclusion, striving to create a workplace that reflects the communities we serve
* Our team is passionate about making a difference in people's lives, and we're committed to delivering exceptional healthcare experiences
* We offer a range of benefits and perks, including flexible work arrangements, wellness programs, and education assistance
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture and benefits. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
**COVID-19 Vaccination Policy**
arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
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