At arenaflex, we're a fast-growing laboratory product distribution company that's revolutionizing the way life sciences professionals access the tools they need to drive innovation. With a strong presence in Houston, Texas, we're committed to delivering exceptional customer experiences that exceed expectations. As we embark on our next growth cycle, we're seeking talented individuals to join our team as Customer Service Representatives. If you're passionate about working in a dynamic startup environment, have a keen sense of customer satisfaction, and are eager to grow with a forward-thinking company, we want to hear from you!
**About arenaflex**
arenaflex is a leading laboratory product distribution company that's dedicated to providing life sciences professionals with the highest-quality products and exceptional customer service. Our team is passionate about empowering researchers, scientists, and clinicians to achieve their goals by delivering innovative solutions that meet their unique needs. With a strong focus on customer satisfaction, we're committed to building long-term relationships with our clients and partners.
**Job Summary**
We're seeking experienced Customer Service Representatives to join our team in Houston, Texas. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences, meeting sales goals, and driving business growth. If you have a strong work ethic, excellent communication skills, and a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.
**Primary Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Meeting weekly, monthly, and quarterly lead generation, follow-up, and sales goals
* Fielding questions via phone, email, or online chat from prospective and existing customers
* Assisting with customer orders, complaints, shipments, cancellations, and other queries
* Maintaining strict customer standards and customer confidentiality
* Processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction
* Working with customers to find what they want, create solutions, and ensure a smooth sales process
* Liaising between customers and vendors to ensure ordered products are in stock, lead times are acceptable, and tracking information is provided in a timely fashion
* Keeping records of customer interactions, customer contacts, and account updates in Hubspot CRM
* Performing cost-benefit and needs analysis of customers to meet their needs
* Working hand-in-hand with the sales team to create and review quotes to ensure that the products offered satisfy buying requirements and company margin expectations
* Preparing and submitting weekly sales reports to management
**Requirements**
To be successful as a Customer Service Representative at arenaflex, you'll need:
* A bachelor's degree in Biology, Science, or another Life Sciences major
* Experience in Genomics Research, Cell Biology Research, Proteomics, or Analytical Chemistry is a plus
* Two years of experience in eCommerce, call center, or technical support is preferred
* Two years of experience in a professional working environment
* Strong computer skills for documentation and data management (Excel, Word, PowerPoint, etc.)
* Ability to multi-task, prioritize, and manage time effectively
* Ability to handle multiple projects and tasks, highly organized
* Ability to thrive in fast-paced work environments
**Benefits**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Competitive hourly rate: $22.00 - $24.00 per hour
* Health, vision, and dental insurance
* Paid time off
* Vision insurance
* Opportunities for career growth and professional development
**Work Environment**
Our office is located in the heart of Houston, Texas, and we're committed to creating a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about working in a fast-paced startup environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
**Apply Now**
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