**Job Summary:**
Join arenaflex, a dynamic and forward-thinking organization, as an Experienced Customer Service Representative II in the Planning and Development Department's Building Code Compliance unit. As a key member of our team, you will provide exceptional technical support to the general public, ensuring a seamless experience in completing the planning and development process related to building permits. With a strong focus on customer satisfaction, you will be the face of arenaflex, providing expert guidance and resolving complex issues with ease.
**About arenaflex:**
arenaflex is a leading organization in the industry, dedicated to delivering exceptional services to our community. Our team is passionate about making a difference, and we're committed to fostering a culture of innovation, collaboration, and growth. As a customer-centric organization, we strive to exceed expectations and build lasting relationships with our clients.
**Key Responsibilities:**
* Provide expert technical support to the general public, assisting with the planning and development process related to building permits
* Respond to customer inquiries, resolve complex issues, and provide guidance on building codes and regulations
* Collaborate with internal stakeholders to ensure seamless communication and efficient service delivery
* Develop and maintain knowledge of building codes, regulations, and industry best practices
* Participate in ongoing training and professional development to stay up-to-date on industry trends and developments
* Maintain accurate records and documentation, ensuring compliance with arenaflex policies and procedures
* Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
* Provide exceptional customer service, ensuring a positive experience for all clients
**Essential Qualifications:**
* High school diploma or equivalent, plus three (3) years of direct customer service experience
* Successful completion of all classes for any one (1) phase of the arenaflex Employee Development Program and a passing score of 70% or higher on the phase examination within twelve (12) months of employment
* One (1) year of experience as a Customer Service Representative I at arenaflex, plus successful completion of all classes for any one (1) phase of the Employee Development Program and a passing score of 70% or higher on the phase examination, with a current performance evaluation score of 4.0 or higher
* Additional qualifying education and/or experience may be substituted on a year-for-year basis
* Experience in a construction environment, building department, or permitting and development is preferred
* Successful completion of college coursework in a construction field is preferred
**Preferred Qualifications:**
* Active Florida Notary Public certification, with the ability to obtain certification within six (6) months of employment
* Experience working in a government agency or public sector organization
* Knowledge of building codes, regulations, and industry best practices
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
**Physical Requirements:**
* The employee must be able to:
+ LIFT: 20 lbs.
+ CARRY: 20 lbs.
+ PUSH: 20 lbs.
+ PULL: 20 lbs.
* In an eight-hour day, the employee may have to:
+ STAND: 1-3 hours
+ WALK: 1-3 hours
+ SIT: 3-5 hours
+ DRIVE: None
* The employee must repetitively perform:
+ Simple grasping (e.g., pen, screwdriver)
+ Fine manipulation (e.g., writing, wiring)
+ Pulling
+ Pushing
* The employee must be able to:
+ Reach
+ Balance
+ Bend
+ Kneel
* The employee must have:
+ Good speech
+ Color Perception
+ Good distant vision
+ Good hearing
+ Good near vision
+ Use of both eyes
**Working Conditions:**
* Working conditions that will apply to the employee:
+ Work alone
+ Work inside
+ Works Closely with Others
* Other working conditions:
+ N/A
**Benefits and Perks:**
* Competitive hourly rate of $17.73, with actual salary negotiable based on experience and qualifications
* Comprehensive benefits package, including health, dental, and vision insurance
* Generous paid time off and holidays
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and join the arenaflex team today!
Apply Now!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, creed, sex, age, marital status, national origin, political ideas, or disability in employment or in the provision of services.
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