**Join arenaflex, a pioneering company in the emerging health-care movement, and be part of a team that empowers people with disabilities and those aging to live independent and quality lives.**
At arenaflex, we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Representative I, you'll play a vital role in providing assistance and support to individuals self-directing Medicaid services in the home and their caregivers. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a lasting impact on people's lives, we want to hear from you!
**About arenaflex**
arenaflex is a visionary company that's revolutionizing the way people with disabilities and those aging live their lives. We provide technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them.
**Job Summary**
As a Customer Service Representative I, you'll be the primary customer-facing employee who provides assistance and support to individuals self-directing Medicaid services in the home and their caregivers. You'll be knowledgeable of specific rules and qualifications of the programs arenaflex supports and use your knowledge of products or services, along with great customer service skills, to promptly and accurately address issues, provide support and information to ensure customer satisfaction.
**Key Responsibilities**
* Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles.
* Respond to customer inquiries with timely and accurate information.
* Use person-centered techniques in all participant interactions.
* Receive inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements.
* Provide information on self-direction to assure that each individual is able to make informed decisions about their care.
* Assist individuals in completing paperwork or understanding Program requirements.
* Represent arenaflex in all interactions with the public by providing quality service to internal staff and external clients. Ensure privacy of our customers remains the utmost importance.
* Initiate required action for response to caller requests, including the need for additional support by other arenaflex staff or requests for documents, and communicate such requests to the proper department.
* Recognize the need for additional services required by the caller.
* Ensure the satisfaction of callers and professional handling of difficult or unusual situations.
* Conduct follow-up phone calls for quality and satisfaction.
* Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department.
* Access arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records.
* Requires additional duties as assigned.
* Reports directly to the Customer Service Supervisor.
* Adhere to all remote work policies and procedures.
**Essential Functions**
* Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles.
* Respond to customer inquiries with timely and accurate information.
* Uses person-centered techniques in all participant interactions.
* Receives inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements.
* Provides information on self-direction to assure that each individual is able to make informed decisions about their care.
* Assists individuals in completing paperwork or understanding Program requirements.
* Represents arenaflex in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importance.
* Initiates required action for response to caller requests, including the need for additional support by other arenaflex staff or requests for documents, and communicate such requests to the proper department.
* Recognizes the need for additional services required by the caller.
* Ensures the satisfaction of callers and professional handling of difficult or unusual situations.
* Conducts follow-up phone calls for quality and satisfaction.
* Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department.
* Accesses arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records.
* Requires additional duties as assigned.
* Reports directly to the Customer Service Supervisor.
* Adhere to all remote work policies and procedures.
**Education and/or Experience**
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:
* One year of experience performing customer support activities, preferably in a call center.
* Working knowledge of contact with the public and telephone; modern office procedures and methods.
* Good verbal and written communication skills.
* Ability to electronically document records to a web-based chart.
* Intermediate skills with Microsoft Office, email and internet.
* Good problem-solving and listening skills.
* Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.
* Skill in the operation of a variety of office equipment, including computer and networks.
* CRM experience and/or Medicaid experience a plus.
* Bilingual skills a plus.
**arenaflex Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being, including:
* Generous paid time off
* Bonus potential
* Career advancement opportunities
* Solid work-life balance
* Autonomy and flexibility
* Opportunities for professional growth and development
**Compensation and Benefits**
arenaflex offers a competitive salary and a range of benefits to support our employees' well-being. We're committed to providing a compensation package that's fair and equitable, and we're happy to discuss the details of our compensation and benefits package with you.
**How to Apply**
If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a lasting impact on people's lives, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis.
**Remote Work Policy**
arenaflex is committed to providing a flexible and supportive work environment that allows our employees to work from home. We're happy to discuss our remote work policy with you and answer any questions you may have.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon!
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