At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of IT and business services, we're committed to transforming businesses through innovative solutions and cutting-edge technology. Our team of passionate professionals is driven by a shared vision of creating a better future for our clients, employees, and communities.
We're seeking an experienced Customer Service Representative I Healthcare to join our remote US team. As a key member of our customer service team, you'll play a vital role in delivering outstanding service to our clients, ensuring their needs are met, and exceeding their expectations.
**Job Summary:**
As a Customer Service Representative I Healthcare, you'll be responsible for responding to telephone inquiries from consumers, maintaining accurate records of patient account profile information and referral source data, and scheduling consultations for telesales agents. You'll also be expected to demonstrate excellent customer service and listening skills, as well as strong computer skills and data entry abilities.
**Key Responsibilities:**
* Answer incoming phone calls and respond to consumer inquiries in a timely and professional manner
* Maintain accurate records of patient account profile information and referral source data
* Schedule consultations for telesales agents and take messages and pass along feedback as needed
* Demonstrate excellent customer service and listening skills to ensure client satisfaction
* Perform data entry and other administrative tasks as required
* Utilize strong computer skills and proficiency in Microsoft Outlook, Word, and Excel to complete tasks efficiently
**Minimum Job Requirements:**
* Minimum of 1 year of experience in a customer service or call center environment (call center type environments preferred)
* High School diploma or GED
**Preferred Job Requirements:**
* Effective and empathetic communication style in managing inbound calls and communications with clients and team members
* Computer experience with proficiency in Microsoft Outlook, Word, and Excel
* Basic alpha-numeric data entry skills with attention to accuracy and quality
* Experience in a healthcare setting or insurance industry, including knowledge of basic insurance and third-party terms and medical terminology
* Ability to work with people in a team environment while meeting individual performance goals
* Ability to read and interpret policies, procedures, and instructions
* Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities
**Education:**
* High School diploma or GED
**About arenaflex:**
arenaflex is a recognized leader in IT and business services, including cloud, data, and applications. As part of arenaflex, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We're committed to our clients' long-term success and creating a diverse and inclusive environment for all employees.
**Work Environment and Company Culture:**
As a remote US employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture of innovation, collaboration, and continuous learning. We offer a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career growth and development.
**Compensation and Benefits:**
The starting hourly range for this remote role is $17-$18. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and values. You can also submit your application through our online portal.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We're committed to creating a diverse and inclusive environment for all employees.
**Accommodations:**
If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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