At arenaflex, we're not just looking for another face in a crowded call center or retail store. We're seeking a driven, high-energy individual who is passionate about delivering exceptional customer experiences and is eager to join our dynamic team. If you're ready to take your customer service skills to the next level and be part of a company that's shaping the future of transportation, then we want to hear from you!
**About arenaflex**
arenaflex is a leading enterprise in the transportation industry, with a team of 25,000 driven individuals working together to move the future of transportation forward. Our innovative, customer-focused solutions have made us a household name, and we're proud to be a part of the lives of our colleagues, customers, and communities. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
**Job Summary**
As an Experienced Customer Service Representative in our airport operations team, you will play a critical role in delivering exceptional customer experiences across various touchpoints, including rental and return processes. You will be responsible for assisting customers in different parts of the rental or return process, checking cars, processing rentals, and providing excellent customer service while working outdoors on our airport lots.
**Key Responsibilities**
- Assist customers in different parts of the rental or return process, including checking cars, processing rentals, and providing excellent customer service
- Check-in and check-out cars, process rentals, and assist customers at our exit gates or return areas
- Enter information in a handheld device and process transactions accurately and efficiently
- Provide exceptional customer service, resolving issues and concerns in a timely and professional manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Maintain a clean and safe working environment, adhering to arenaflex's high standards of quality and customer satisfaction
**Perks and Benefits**
- Competitive hourly wage of $17.20/hour (bi-weekly in New York and Puerto Rico)
- Monthly commission opportunity to earn additional income
- Shift premium may apply, depending on location and schedule
- On-the-job training to ensure you have the skills and knowledge to succeed in this role
- Paid time off to recharge and relax
- Comprehensive medical, dental, and other insurance plans to protect your health and well-being
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k) to secure your financial future
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
**What We're Looking For**
- Valid Driver's License
- Basic computer skills, including typing and data entry
- Effective verbal communication skills to interact with customers and colleagues
- Willingness to work outdoors in a fast-paced environment
- Flexibility to work all shifts, including weekends and holidays
- Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods
- Ability to drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
- 6 months retail customer service experience in a fast-paced environment is a bonus!
**Why Join arenaflex?**
- Be part of a dynamic team that's shaping the future of transportation
- Enjoy a performance-driven culture that encourages and supports your growth and development
- Take advantage of comprehensive benefits and perks that support your health, well-being, and financial security
- Develop your skills and knowledge through on-the-job training and ongoing professional development opportunities
- Be part of a company that's committed to making a positive difference in the lives of our colleagues, customers, and communities
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified individuals of all backgrounds, and we're proud to be an employer of choice for people from diverse communities. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable law.
**Disclaimer**
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of arenaflex.
**Apply Now!**
If you're ready to take your customer service skills to the next level and join a dynamic team that's shaping the future of transportation, then apply now! Visit our website or click on the link below to submit your application.
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