At arenaflex, we pride ourselves on delivering exceptional customer service, ensuring safe, reliable, and quality power to our community. As a leading electric utility company serving the Big Bear Valley since 1929, we strive to provide innovative solutions, cutting-edge technology, and a greener energy supply portfolio. Our commitment to excellence extends beyond our services, reflecting in our company culture that values teamwork, professionalism, and customer satisfaction.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This entry-level position offers a unique opportunity to develop your skills, learn from experienced professionals, and contribute to the success of our organization. If you are passionate about delivering exceptional customer experiences, possess excellent communication skills, and are eager to grow with a dynamic team, we encourage you to apply.
**Key Responsibilities:**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Handling customer inquiries, requests, and complaints in a timely and professional manner, adhering to our company's guidelines and policies.
* Responding quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up.
* Interacting with customers in person, by telephone, or via written correspondence, ensuring accurate and timely information is provided.
* Familiarizing yourself with basic aspects of customer service, including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, engineering, and construction activities.
* Efficiently utilizing the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments.
* Performing other duties as assigned, working under close supervision.
**Essential Qualifications:**
* High school diploma or equivalent.
* Previous electric or utility industry experience is preferred.
* Ability to calculate a bill based on rates.
* Familiarity with MS Office Suite.
* Strong written and verbal communication skills.
* Intermediate math skills.
* Bilingual skills are desirable but not required.
* Energetic and self-motivated team player with the ability to work effectively and cooperatively with team members.
* Outstanding customer service skills.
* Ability to plan and prioritize work.
* Accuracy with record keeping and strong ability to organize.
**Qualities of a Successful Customer Service Representative:**
* Trustworthy; strong personal integrity.
* Strong level of accountability and ownership.
* Collaborative/Team-oriented.
* Emotional Maturity.
* Exhibits professionalism with internal and external contacts.
* Organized with strong attention to detail and time management skills.
* High degree of initiative; self-starter.
* A responsible attitude with calmness under pressure.
* Ability to think quickly and come up with solutions.
**Work Environment and Company Culture:**
As a Customer Service Representative at arenaflex, you will be part of a dynamic team that values teamwork, professionalism, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication. We offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.
**Benefits:**
* Medical, dental, and vision plans with the company currently paying 85% of the monthly premium for employees and their eligible dependents.
* Paid vacation and sick time.
* Twelve company-paid holidays per year.
* 401(k) retirement plan and Defined Contribution Profit Sharing retirement plan.
* Life, AD&D, and LTD insurance.
* Health savings account and flexible spending plans.
**Compensation Information:**
The compensation range provided is in compliance with state-specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job-related factors.
**Reasonable Accommodations:**
Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions of this position.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:**
This job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, or competencies associated with this job. May include but not limited to standing, walking, bending, pulling and/or pushing, grasping, lifting, reaching, stooping, and crouching, color determination, typing, sitting, reading, speaking, and listening.
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