At arenaflex, we're dedicated to providing top-notch customer service that exceeds expectations. As an Experienced Customer Service Representative, you'll be the face of our company, handling customer inquiries, resolving complaints, and providing exceptional support to our valued customers. If you're passionate about delivering outstanding experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization in the publishing industry, committed to bringing people closer to Christ through the power of God's Word. Our mission is to help individuals and communities grow in their faith, understanding of the Bible, and Christian living. We're a team of passionate individuals who share a common goal: to glorify our Lord and Savior Jesus Christ in every aspect of our work.
**Key Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
* Handling customer inquiries over the phone and via email, providing timely and accurate responses to their questions and concerns
* Working with customers to resolve complaints and problems, ensuring a positive experience and building trust in our brand
* Maintaining up-to-date technical logs to track customer interactions and improve our services
* Staying current with new areas of technology and products offered by arenaflex, ensuring you're always equipped to provide expert support
* Handling overflow of internet orders, processing mail orders, and taking incoming orders over the phone as needed
* Processing returns and handling related tasks with efficiency and attention to detail
* Covering the reception area as needed, providing a warm welcome to our customers and visitors
* Performing related and/or special work as assigned by management
**Position Requirements**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills, with a people-oriented approach
* Previous customer service experience, preferably in a fast-paced environment
* Strong computer skills, including proficiency in CRM software and other relevant tools
* Organized, self-motivated, and excellent time management skills, with a focus on meeting deadlines and delivering results
* A commitment to our publishing ministry and values, as outlined in our statement of purpose
**Publishing Ministry Commitment**
We're committed to the Crossway publishing ministry and vision, which is summarized in the following statement of purpose:
* By God's grace, we aim to bring men, women, and children to Christ as their Lord and Savior
* We help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life
* We bear witness to God's Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life
* We glorify our Lord and Savior Jesus Christ in every way
**Personal Qualities**
We're looking for individuals who share our passion for God's Word and His church. If you're committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine, and have a genuine faith in Jesus Christ as your Lord and Savior, we want to hear from you. We value a pleasing personal demeanor, a willing servant's heart, creativity, energy, organization, and a commitment to excellence.
**Benefits Program**
As a valued member of our team, you'll enjoy a comprehensive benefits program, including:
* Comprehensive medical, dental, and vision plans for full-time employees after 30 days of employment, with employer contribution to costs
* Three medical plan options available, with monthly premium costs for a family ranging from $125 to $300
* Life, long-term, and short-term disability insurance for full-time employees, paid by the company
* Additional voluntary life insurance offerings, paid by the employee
* Paid vacation and illness days for full-time employees, with PTO accrual based on hours worked for part-time employees
* 11 paid holidays for full-time employees, with holiday pay dependent on schedule for part-time employees
* Participation in a retirement plan, including a 25% company match of up to $1,500 for full-time and part-time employees
**Salary**
We offer a competitive salary of $18-$21 per hour, based on previous work experience, education, acquired skills, and established relationships. Our salary is commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation is reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the arenaflex Board of Directors.
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and share our commitment to our publishing ministry, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex.
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