At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a dedicated Customer Service Representative, you'll be at the forefront of this journey, providing top-notch support to our valued clients and internal teams. If you're passionate about delivering exceptional experiences, thrive in a dynamic environment, and are eager to grow with a leading organization, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in the garment services industry, with a rich history spanning over 80 years. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner to over 300,000 business customer locations across the U.S., Canada, and Europe. With a team of over 14,000 talented individuals, we're proud to be included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list.
**Our Culture**
At arenaflex, we're more than just a company – we're a family. Our unique culture is built on the principles of collaboration, innovation, and growth. We believe in empowering our team members to reach their full potential, providing opportunities for professional development, and fostering a work environment that's inclusive, diverse, and fun. Join us, and you'll become part of a community that's passionate about making a difference.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Tucson, AZ. As a key player in our customer service department, you'll be responsible for delivering exceptional experiences to our clients, resolving issues, and providing administrative support to our Sales Department. If you're a team player with excellent communication skills, a passion for problem-solving, and a desire to grow with a leading organization, we want to hear from you!
**Key Responsibilities**
* Assist customers by answering questions related to accounts, procedures, and services via telephone or email
* Provide excellent customer service to both customers and arenaflex personnel
* Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
* Partner and provide administrative support to arenaflex's Sales Department
* Perform basic data entry and other administrative duties
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
* Stay up-to-date with industry trends, products, and services to provide expert advice to customers
**Qualifications**
* 2 years of Customer Service experience in an administrative setting (preferably)
* Prior Accounts Receivable experience is highly encouraged
* High School diploma or GED equivalent is recommended
* Verbal & written communication skills: professional telephone and email etiquette
* Essential skills: active listener, responsive, and personable
* Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.)
* Time management and organizational skills with attention to detail
* Collaborative, team-player capable of working independently
* Problem solver in a dynamic environment
* Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.)
* Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
**What's in it for you?**
* Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center.
* Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
* Community Culture: Our unique community culture is what makes arenaflex an organization that stands out from the rest.
* Diversity: At arenaflex, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
**Pay & Benefits**
* On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
**How to Apply**
If you're ready to join a dynamic team and take your career to the next level, apply now! Click on the link below to submit your application:
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Don't miss this opportunity to be part of a leading organization that's passionate about delivering exceptional experiences. Apply now and join the arenaflex family!
Apply for this job