Join arenaflex, a leading waste management company, as a Customer Service Representative in our Crawfordville location. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and exceeding customer expectations. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and growing company that provides waste management services to residential and commercial customers across the state of Florida. Our mission is to deliver exceptional customer service, protect the environment, and promote a healthy and sustainable community. We are committed to fostering a diverse and inclusive work environment that values innovation, teamwork, and continuous learning.
**Job Summary**
As a Customer Service Representative, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing solutions to meet their needs. You will work closely with a team of customer service representatives to achieve overall call center objectives and enhance the customer service function. This is an excellent opportunity to develop your customer service skills, work in a fast-paced environment, and contribute to the success of arenaflex.
**Key Responsibilities**
* Answer incoming calls from customers, responding to their inquiries and resolving issues in a timely and professional manner
* Assist existing commercial and residential customers in resolving issues, providing service quotes, and establishing customer accounts
* Provide high-level customer service, offering alternatives to cancellation requests and identifying opportunities to cross-sell additional products and services
* Average answering approximately 100 inbound calls per day, with a goal of answering calls in fewer than 12 seconds
* Establish understanding of customer needs, issues, and requests, and interact with customers and arenaflex employees to determine service, resolve complaints, and escalate complex issues
* Use the Tower system to gather information, provide information, and update customer records
* Complete cross-training with other departments, including Operations, Sales, and Billing
* Strive to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness
**Other Job Responsibilities**
* Attend and participate in corporation-sponsored training courses as assigned
* Keep up-to-date on current technology, as job-appropriate, being used by arenaflex
* Perform additional job duties as assigned by the Supervisor
**Work Environment**
The normal setting for this job is an office environment. No CDL is required.
**Qualifications**
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written, and analytical skills
* Computer proficiency in MS Office and strong typing skills
* Ability to multi-task and prioritize work activities
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to work efficiently and effectively, both independently and as a team, to ensure exceeding the call center's standards
* Ability to balance team and individual responsibilities and help build a positive team environment
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations, and respond promptly to service
**Special Considerations/Physical Work Requirements**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The job requires:
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) for most of the workday
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight handling objects less than 25 pounds – rarely
**arenaflex is an Equal Opportunity Employer**
arenaflex supports a diverse workforce and is an Equal Opportunity Employer. We do not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
**Benefits and Perks**
As a Customer Service Representative at arenaflex, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Some of the benefits and perks include:
* Competitive salary and bonus structure
* Comprehensive health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website. We look forward to hearing from you!
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