At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a key member of our high-volume call center team, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide for our specialty network programs. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of specialty network programs, dedicated to helping individuals achieve their health and wellness goals. Our team of experts is committed to delivering exceptional service, innovative solutions, and unparalleled support to our members. As a remote customer service representative, you'll be part of a dynamic team that's passionate about making a difference in people's lives.
**Job Summary**
We're seeking experienced customer service professionals to join our remote team, providing clinical support to our members nationwide. As a customer service representative, you'll be responsible for responding to customer inquiries, resolving issues, and providing information regarding all aspects of the members' association with arenaflex. This is a fantastic opportunity to grow your career, develop your skills, and make a meaningful impact in the lives of our members.
**Responsibilities**
As a customer service representative, you'll be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent required
* Minimum of one year of experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a customer service representative, you'll need to demonstrate:
* Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Remote Work Considerations**
As a remote customer service representative, you'll need to:
* Have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
* Work from home in a designated work area with company-provided technology equipment
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility (not applicable for remote workers)
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
This role is based in a work-from-home (WFH) environment.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
**Accommodations**
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
**Pay Transparency**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! Apply now to join our dynamic team as a customer service representative at arenaflex.
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