At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're passionate about empowering our team members to grow, learn, and thrive in a dynamic and supportive environment. If you're a customer-focused professional with a passion for delivering top-notch service, we invite you to join our team as a Customer Service Representative in our Call Center Operations department.
**About arenaflex**
arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. With a commitment to innovation, technology, and tailored solutions, we're dedicated to meeting the unique needs of our clients across various industries, including retail, wholesale, and banking. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive loyalty, retention, and growth.
**Job Summary**
As a Customer Service Representative in our Call Center Operations department, you'll play a vital role in delivering world-class customer experiences to our clients. You'll be responsible for providing timely, accurate, and professional support to customers via phone, email, and other communication channels. Your primary objective will be to resolve customer issues efficiently, effectively, and with a smile.
**Responsibilities**
* Identify customers' needs, clarify information, and provide direct support or guidance toward resolution
* Tackle a variety of problems in technical systems with skill and accuracy
* Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
* Willingness and Ability to be cross-trained in other areas of the department
* Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
**Key Qualifications**
* High school diploma or equivalent
* Minimum of two (2) years of work experience in a Technical Customer Service Call Center
* Stable work history must demonstrate each of the following:
+ Strong understanding of customer service and customer relations
+ Highly motivated and strong desire to learn
+ Ability to exercise good judgment and decision-making
+ Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
+ Effective written and oral communication skills
+ Able to assess and evaluate situations effectively
+ Skilled in identifying critical issues quickly and accurately
+ Able to write informatively, clearly, and accurately
+ Problem-solving and analytical skills
+ Ability to work in a team environment
**Preferred Qualifications**
* Experience in a technical support role, or other technical experience
* Associate's degree in information technology, Computer Science, or a related field
* Basic understanding of software/hardware troubleshooting
* Experience in Service Now and TalkDesk
* Experience in retail cash offices
**Benefits**
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401(k) plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Whether you're interested in moving into a leadership role or exploring new areas of the business, we're dedicated to supporting your success.
**Work Environment and Company Culture**
Our Call Center Operations department is a dynamic and fast-paced environment that's perfect for customer-focused professionals who thrive in a team-oriented setting. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**Compensation and Perks**
We offer a competitive starting rate of $17.00 per hour, with increased rates for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour. We also offer a range of perks and benefits, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more.
**How to Apply**
If you're a motivated and customer-focused professional who's passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our online system, and don't hesitate to contact our local Human Resources department if you have any questions or require an accommodation at any time during the recruitment and/or employment process.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
**Contact Us**
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.arenaflex.com/offices.
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