At careerzynith, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.
**Job Highlights:**
* Competitive salary
* Remote work opportunity
* Immediate openings available
* Comprehensive new hire training program
* Access to a robust learning management system
* Performance-based career advancement
* Educational Reimbursement Program
* Multiple coverage choices for medical insurance
* Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
* Diverse Culture and Inclusive Environment
* Relaxed, business casual dress code
**Responsibilities:**
* Forge connections with customers to cultivate lasting relationships that drive repeat business.
* Skillfully review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
* Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
* Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
* Build new business by completing inbound and outbound call campaigns daily.
* Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
* Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
* Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
* Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
* Engage in ongoing training and remain updated on our evolving products and processes.
* Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
* Maintain a full-time work schedule with regular, in-person attendance, including weekends.
**Qualifications:**
* High school diploma or equivalent
* Excellent verbal and written communication skills
* Professional demeanor with customers and peers
* Meticulous attention to detail and ability to accurately enter data
* Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
* Must be at least 18 years of age
* Background check required (subject to applicable law)
* Ability to meet the physical demands for this position, which frequently include:
+ The ability to remain in a stationary position, including standing up to 90% of the time
+ The ability to move and transport up to 25 pounds
+ The ability to move about inside and outside of the store
+ The operation of mechanical controls, such as a keyboard
**Preferred Qualifications and Skills:**
* Experience in check cashing, document verification, and/or money order processing
* Prior cash handling, cash drawer/vault management experience
* Bilingual (English/Spanish) is a plus and may be required for certain locations
**About Us:**
careerzynith provides quick and easy check cashing services for our customers, including short-term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards throughout our many retail locations across the state.
**What We Offer:**
* A comprehensive new hire training program
* Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
* Performance-based career advancement
* Educational Reimbursement Program
* Multiple coverage choices for medical insurance
* Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
* Diverse Culture and Inclusive Environment
* Relaxed, business casual dress code
**Our Compensation:**
The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the careerzynith Total Compensation package.
**Join Our Team:**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply To This Job
**Why Choose careerzynith?**
* We're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions.
* We offer a comprehensive new hire training program to help you succeed in your role.
* We provide access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
* We offer performance-based career advancement opportunities to help you grow your career.
* We provide a diverse culture and inclusive environment that values and respects all employees.
* We offer a relaxed, business casual dress code that includes jeans and sneakers!
**What Our Employees Say:**
* "I love working at careerzynith because of the opportunities for growth and development. The training program is comprehensive and helps me succeed in my role."
* "I appreciate the diverse culture and inclusive environment at careerzynith. It's a great place to work and feel valued and respected."
* "The compensation package at careerzynith is competitive and includes a comprehensive benefits program. I feel secure and supported in my role."
**How to Apply:**
If you're interested in joining our team, please submit your application today. We can't wait to hear from you!