At arenaflex, we're seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a key member of our administrative support team, you will play a vital role in ensuring the smooth operation of our daily office activities. If you're a hard-working professional with excellent organizational skills, a keen eye for detail, and a passion for delivering exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of residential plumbing services, septic services, and portable sanitation solutions. With over 15 years of experience serving the Tulsa and Grand Lake areas, we've built a reputation for reliability, efficiency, and customer satisfaction. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and a team of highly trained professionals who are dedicated to delivering top-notch service.
**Responsibilities**
As a Customer Service Representative at arenaflex, you will be responsible for a wide range of administrative support tasks, including:
* Organizing office operations and assisting associates in optimizing procedures to ensure seamless workflow
* Sorting and distributing communications in a timely manner to ensure prompt response to customer inquiries and requests
* Creating and updating records, ensuring accuracy and validity of information to maintain high standards of data integrity
* Scheduling and planning meetings and appointments to ensure efficient use of time and resources
* Monitoring the level of supplies and handling shortages to prevent disruptions to our operations
* Resolving office-related malfunctions and responding to requests or issues in a prompt and professional manner
* Coordinating with other departments to ensure compliance with established policies and procedures
* Maintaining trusting relationships with suppliers, customers, and colleagues through exceptional communication and interpersonal skills
* Performing receptionist duties when needed, including answering phone calls, greeting visitors, and handling mail and packages
**Preferred Skills**
To be successful in this role, you will need to possess the following skills and qualifications:
* Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
* Knowledge of back-office computer systems, including MS Office and other software applications
* Working knowledge of office equipment, including printers, scanners, and photocopiers
* Thorough understanding of office management procedures, including record-keeping, filing, and data entry
* Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Analytical abilities and aptitude in problem-solving, with a focus on finding creative solutions to complex problems
* Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and suppliers
* Proficiency in MS Office, including Word, Excel, and PowerPoint
* Knowledge of QuickBooks and Excel, with experience in data analysis and financial reporting
**Why Join Our Team?**
At arenaflex, we offer a comprehensive benefits package that includes:
* Paid Time Off, including paid birthday and holiday pay
* Flexible family scheduling to ensure work-life balance
* Continuing education and opportunities for growth and development
* Company-provided uniforms, including an annual boot allowance
* Company-provided take-home vehicle
* Costco Membership
* Company phone
* Chiropractic care (4 annual visits)
**Work Environment and Company Culture**
Our office is a dynamic and fast-paced environment that requires a high level of energy, enthusiasm, and dedication. As a Customer Service Representative at arenaflex, you will be part of a close-knit team that values collaboration, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
**How to Apply**
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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