At arenaflex, we're committed to delivering exceptional customer experiences that drive loyalty and confidence. As a key member of our team, you'll play a vital role in building strong relationships with our customers, sales staff, and internal stakeholders. If you're passionate about customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**Job Purpose:**
Our Customer Service Professional will be responsible for maintaining the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management. This role requires a unique blend of technical skills, business acumen, and interpersonal skills to deliver exceptional customer experiences.
**Key Responsibilities:**
* Assist front-line supervisor of team by providing customer experience support and playing a key role in helping to achieve targets in areas such as productivity and turnaround times.
* Handle the most complex and valuable issues for assigned book of business while building customer loyalty and confidence.
* Strengthen relationship with sales by training and implementing new processes, policies, and procedures by participating in user acceptance testing and facilitating training.
* Lead team initiatives and train and mentor other team members.
* Recognized as Subject Matter Expert (SME) on common arenaflex procedures and software.
* Takes on special project work.
* Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
* Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs.
* Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel.
* Perform other duties as assigned.
**Additional Responsibilities & Qualifications:**
* Able to plan, organize, and prioritize with minimal supervision.
* Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Proficient computer and technical skills.
* Decision-making skills and independent judgment.
* Ability to manage customer challenges in a professional and decisive manner.
* Customer service experience preferred.
**Work Experience:**
* 3-5 years of related job experience.
**Education:**
* Bachelor's Degree Preferred
* High School Diploma/GED
**What We Offer:**
* Engaging and inclusive culture with employee-led Employee Resource Groups, arenaflex Cultural Alliance, recognition platform, etc.
* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
* Collaborative atmosphere with our customers and suppliers to create healthier, safer, and more sustainable communities through our responsible operations and innovative solutions.
* Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program, and much more!
**About arenaflex:**
arenaflex is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. Our commitment to innovation, sustainability, and customer satisfaction drives everything we do.
**Why Join arenaflex?**
* Be part of a dynamic team that's passionate about delivering exceptional customer experiences.
* Enjoy a collaborative and inclusive work environment that values diversity and inclusion.
* Develop your skills and career through extensive training opportunities and professional development programs.
* Contribute to creating healthier, safer, and more sustainable communities through our responsible operations and innovative solutions.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity/Affirmative Action Employer:**
arenaflex is an Equal Opportunity/Affirmative Action employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
**EEO Policy:**
For more information about our EEO Policy, please visit our website.
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