At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. As a Customer Service Parcel Specialist-2, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound package activities. If you're a customer-focused individual with a passion for logistics and a knack for problem-solving, we encourage you to join our team and embark on an exciting career journey.
**About arenaflex**
arenaflex is a leading provider of business solutions and services, dedicated to empowering businesses and individuals to succeed in an ever-changing world. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong presence in various markets, we continue to expand our services and capabilities to meet the growing demands of our clients.
**Job Summary**
As a Customer Service Parcel Specialist-2, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment with minimal supervision. You'll be the primary point of contact for customers, vendors, and partners, ensuring timely and efficient resolution of their shipping needs.
**Key Responsibilities**
* Coordinate all shipping-related services and activities, including:
+ Maintaining logs of incoming and outgoing parcels
+ Preparing parcels for pickup by delivery drivers
+ Sorting incoming parcels
+ Utilizing proprietary software and equipment to execute necessary job functions
* Provide exceptional customer service, including:
+ Anticipating customer needs
+ Suggesting alternatives and problem-solving
+ Ensuring timely and efficient resolution of customer issues
* Assemble parcels and prepare goods for shipping, including:
+ Wrapping items in insulation
+ Inserting items into shipping containers
+ Weighing packages
+ Affixing labels to parcels
* Utilize pallet jacks and other large package handling equipment (where applicable)
* Follow all Equipment Safety and Package Security guidelines
* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
* Set priorities of customer requests
* Maintain high levels of customer service
* Use sound judgment to resolve customer service issues or refunds
* Employ investigative research for mis-labeled packages
* Troubleshoot routine equipment problems
* May provide leadership on assigned shifts and direct work of other team members
* Perform multiple tasks at the same time
* Follow instructions of supervisors and assist other team members in performing center functions
* Collate, sort, and organize communications and other forms of information provided by customers and the venue
* Assist in the training of center team members
* Operate the point of sale terminal (POS) ensuring package handling fees are collected
* Perform daily close-out procedures on POS
* May assist team members in goal setting and skill development
* Performs administrative duties, including bidding, ordering supplies, and inventory control
* May operate photocopy, binding, and other business center equipment
* Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
* May pick-up and deliver customer orders
* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
* Prepares bank deposit slips
* Perform all other duties as needed or requested
**Minimum Qualifications and Requirements**
* High School Diploma or equivalent education required
* Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
* Proven strong organization and planning skills
* Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
* High integrity individuals who present a professional image through effective written and verbal communication skills
* Excellent team-building and collaborative skills; ability to develop strong customer relationships
* Strong problem-solving skills
* Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
* Proficiency with computer systems and ability to learn new software applications quickly
* Ability to pass an OSHA certification for any equipment in the center calling for such certification
* Ability to move 75 pounds unassisted
* Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
* Physical stamina to walk up to 10 miles per shift
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 75 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability to communicate effectively with customers, vendors, partners, and other team members
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability to work with minimal supervision
* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Preferred Qualifications**
* Previous experience in a customer service or logistics role
* Knowledge of shipping and handling procedures
* Familiarity with proprietary software and equipment
* Strong problem-solving and analytical skills
* Ability to work in a team environment and provide leadership on assigned shifts
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $18.55 - $21.81
* Opportunities for career growth and professional development
* Comprehensive benefits package, including health, vision, and dental insurance
* Retirement plan and tuition reimbursement
* Paid time off and holidays
* Access to exclusive discounts and perks
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and continuous learning. As a Customer Service Parcel Specialist-2, you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business results.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for logistics and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.
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