Join the arenaflex family and embark on a journey that will take you to the far corners of the world, develop your skills, and help you become the best version of yourself. As a Customer Service Manager at arenaflex, you will be responsible for driving, engaging, training, and developing the frontline colleagues to ensure a safe, high-performing operation while delivering an exceptional customer experience.
**Introduction**
At arenaflex, we believe that you should be able to explore a universe of possibilities, both at work and during your downtime. Our company is a place where you can grow, learn, and thrive, and where you can make a real difference in the lives of our customers. As a Customer Service Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer service and creating a positive experience for our customers.
**Why you'll love this job**
arenaflex is seeking an objective-driven Customer Service Manager who is eager to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you will be able to develop yourself to be the best leader you can be in the arenaflex association. As a Customer Service Manager, you will be responsible for ensuring a safe, high-performing operation by driving, engaging, training, and developing the frontline colleagues.
**Key Responsibilities**
* Drives functional excellence while maintaining a safety-conscious climate that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.
* Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
* Establish team and individual objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors.
* Establish and advance successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride.
* Successfully allocate resources and provide suitable support to enable teams to achieve functional objectives in a safe manner.
* Ensure the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
* Advance effective communication among departments to engage our team to collaborate to achieve shared objectives.
* Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure.
* Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
* Manage escalated service issues and be visible to colleagues when issues arise.
* Convey key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
* Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders.
**Favored Capabilities**
* Instruction and earlier professional training
* Past airport customer service experience
* 3 years experience leading others
* Knowledge of organizational policies and procedures and functional automation applications.
**Essential and Preferred Qualifications**
* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment.
* Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate.
* Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems.
* Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action.
* Strong critical thinking skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational circumstances
* Ability to focus on and execute with a need to get moving and accuracy
* Ability to use sound business judgment to resolve issues with internal and external clients.
* Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation.
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
* Ability to work additional hours when operational needs arise
* Ability to work rotating shifts including weekends, holidays, and days-off
**What you'll get**
Join the arenaflex family and take advantage of all that we have to offer:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Work Environment and Company Culture**
At arenaflex, we believe that you should be able to be yourself and feel a sense of belonging and connection with our team. Our company culture is built on the values of consideration and diversity, and we strive to create a workplace that is inclusive and supportive of all employees. We are committed to providing a safe and healthy work environment, and we offer a range of benefits and programs to support your physical and mental well-being.
**Compensation, Perks, and Benefits**
As a Customer Service Manager at arenaflex, you will be compensated with a competitive salary of $25/hour. You will also have access to a range of benefits and perks, including medical benefits, health programs, 401(k) program, and extra benefits.
**Conclusion**
If you are a motivated and experienced professional who is passionate about delivering exceptional customer service and creating a positive experience for our customers, then we want to hear from you. Join the arenaflex family and take advantage of all that we have to offer. Apply now and become a part of our dynamic team!
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