Join arenaflex, a global, digital business services company, as we continue to revolutionize the way businesses interact with their customers. With a presence in over 80 countries and a team of over 500,000 passionate and inspired individuals, arenaflex is a force to be reckoned with in the industry. Our mission is to make people's lives simpler, faster, and safer by delivering the most advanced, digitally powered business services to the world's best brands.
**About arenaflex**
arenaflex is a company that truly values its employees and strives to create an environment where everyone feels valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our commitment to providing a workplace that is conducive to happiness and a healthy work-life balance is reflected in our comprehensive benefits package, which includes:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**Teleperformance and You**
As a Customer Service Expert at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
**Responsibilities**
As a Customer Service Expert, your responsibilities will include:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
**Qualifications**
We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To work from home, you will need:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are an Equal Opportunity Employer and strive to provide a workplace that is conducive to happiness and a healthy work-life balance.
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Expert at arenaflex, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a range of training programs and resources to help you succeed in your role and advance your career. Our commitment to employee development is reflected in our comprehensive benefits package, which includes:
* Paid Training
* Opportunities for career advancement
* Access to industry-leading training programs
* Mentorship and coaching from experienced professionals
**Work Environment and Company Culture Highlights**
arenaflex is a company that values its employees and strives to create an environment where everyone feels valued, inspired, and supported. Our company culture is built on the principles of inclusion, diversity, and respect, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Some highlights of our company culture include:
* Collaborative and engaging work environment
* Opportunities for career growth and development
* Comprehensive benefits package
* Access to industry-leading training programs
* Mentorship and coaching from experienced professionals
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
As a Customer Service Expert at arenaflex, you will be rewarded with a competitive salary and a comprehensive benefits package, which includes:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**Conclusion**
If you are a fearless and inspired individual who is passionate about delivering exceptional customer service, we want to hear from you! Join arenaflex, a global, digital business services company, as we continue to revolutionize the way businesses interact with their customers. Apply now to become a part of our arenaflex family and start your journey to success!
Apply for this job