At arenaflex, we're revolutionizing the ticketing industry by simplifying and modernizing the way fans access live events. As a Customer Service - Event Expert, you'll be the voice of arenaflex to our customers, providing top-notch support through various channels, including phone, email, and chat. If you're passionate about live events, have a knack for technology, and enjoy delivering ridiculously good customer service, we want to hear from you.
**About arenaflex**
arenaflex is a leading ticketing platform that's changing the way people experience live events. We believe that live events have the power to unite humans, and our mission is to make it easier for fans to access their favorite events. With a fan-first attitude and technological savvy, we're creating a new, open entertainment ecosystem that benefits both consumers and enterprises. Our team is passionate about providing an exceptional customer experience, and we're looking for like-minded individuals to join us on this exciting journey.
**Key Responsibilities**
As a Customer Service - Event Expert, you'll be responsible for:
* Providing specialized support to our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer phone support
* Using metrics and consumer insight to help improve arenaflex's services and work with your managers to evaluate your performance against success benchmarks
* Working daily with a range of tools, including Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
* Going above and beyond for our customers to deliver an exceptional experience
* Attending weekly 1-on-1 and group strategy meetings to stay informed and aligned with the team
* As you become an expert in first point of contact support, you'll have the opportunity to take on more project work, handling specialized and escalated customer contacts, and contributing to the growth and development of the CX team
**What We're Looking For**
* A love for live events and an understanding of the unique needs and expectations of our customers
* A Bachelor's degree (or equivalent experience) and experience working in Customer Service, preferably in a tech startup or high-volume company
* An understanding of the value of using data to make informed decisions and compelling arguments
* Strong communication skills and the ability to carry on a conversation with anyone
* A passion for technology and customer experiences
* The ability to keep a level head and remain calm under pressure
* A strong work ethic and flexibility to adapt to seasonality and tech innovation
* Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
* Proficiency in Spanish is a plus
**Perks and Benefits**
* Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
* A WFH stipend to support your home office setup
* Flexible PTO
* Up to 16 weeks of paid family leave
* 401(k) matching program
* Health, vision, dental, and life insurance
* Annual subscriptions to Headspace, Ginger.io, and One Medical
* $120 a month to spend on tickets to live events
* Annual subscription to Spotify, Apple Music, or Amazon music
**Salary and Compensation**
The salary for this role is $22/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
**Equal Employment Opportunities**
arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We recognize that diversity is a positive attribute and welcome the differences and benefits that a diverse culture brings.
**How to Apply**
If you're passionate about live events, customer service, and technology, and want to join a dynamic team that's changing the ticketing industry, we want to hear from you. Apply now to become a part of the arenaflex team!
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About arenaflex
arenaflex is a leading ticketing platform that's changing the way people experience live events. We believe that live events have the power to unite humans, and our mission is to make it easier for fans to access their favorite events.
Key Responsibilities
- Providing specialized support to our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer phone support
- Using metrics and consumer insight to help improve arenaflex's services and work with your managers to evaluate your performance against success benchmarks
- Working daily with a range of tools, including Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
- Going above and beyond for our customers to deliver an exceptional experience
- Attending weekly 1-on-1 and group strategy meetings to stay informed and aligned with the team
- As you become an expert in first point of contact support, you'll have the opportunity to take on more project work, handling specialized and escalated customer contacts, and contributing to the growth and development of the CX team
What We're Looking For
- A love for live events and an understanding of the unique needs and expectations of our customers
- A Bachelor's degree (or equivalent experience) and experience working in Customer Service, preferably in a tech startup or high-volume company
- An understanding of the value of using data to make informed decisions and compelling arguments
- Strong communication skills and the ability to carry on a conversation with anyone
- A passion for technology and customer experiences
- The ability to keep a level head and remain calm under pressure
- A strong work ethic and flexibility to adapt to seasonality and tech innovation
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
- Proficiency in Spanish is a plus
Perks and Benefits
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Salary and Compensation
The salary for this role is $22/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Equal Employment Opportunities
arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
How to Apply
If you're passionate about live events, customer service, and technology, and want to join a dynamic team that's changing the ticketing industry, we want to hear from you. Apply now to become a part of the arenaflex team!
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