At arenaflex, we're a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments, including women's, men's, and kid's apparel, accessories, entertainment, and beauty. Our team is built on respect, creativity, and analytical thinking, and we're committed to driving our company's future growth through innovation and customer-centricity.
As a Customer Service Coordinator in our Supply Chain Operations division, you'll play a critical role in ensuring that our warehouses, factories, retail outlets, and online retailers around the world have the products they need, when they need them. You'll be part of a team that leverages leading-edge technology and innovative solutions to deliver goods and materials on time, on schedule, and in great condition.
**About the Role:**
As a Customer Service Coordinator, you'll be responsible for managing purchase orders from initial bulk allocation through the end of the merchandise life cycle. This includes daily review, maintenance, and release of sales orders, following up on shipments, and handling reverse logistics. You'll also help track production through receipt in the distribution center, create and manage work orders to ensure customer floor-ready requirements, and review orders on an exception basis from all product flow streams daily.
Additionally, you'll ensure that all electronic transactions (EDI) are sent and/or received, review daily shipments to ensure proper invoicing, and communicate daily with the Order Management Manager, Sales, and Warehouse counterparts to review customer delivery issues. You'll also review operational chargebacks with the Compliance team and manage overall system data integrity with a focus on sales orders.
**Responsibilities:**
* Manage purchase orders from initial bulk allocation through the end of the merchandise life cycle, including daily review, maintenance, and release of sales orders
* Follow up on shipments and handle reverse logistics
* Help track production through receipt in the distribution center
* Create and manage work orders to ensure customer floor-ready requirements
* Review orders on an exception basis from all product flow streams daily
* Ensure that all electronic transactions (EDI) are sent and/or received
* Review daily shipments to ensure proper invoicing
* Communicate daily with the Order Management Manager, Sales, and Warehouse counterparts to review customer delivery issues
* Review operational chargebacks with the Compliance team
* Manage overall system data integrity with a focus on sales orders
**Requirements:**
* Bachelor's degree preferred
* Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry)
* Proficient in Microsoft Office (Word, Excel, and Outlook)
* Some EDI and ERP Software experience, preferably SAP, is a plus
* Working knowledge of retail math
* Ability to foster effective teamwork
* Good communication with business teams
* Detail-oriented
* Ability to learn difficult concepts quickly while offering creative solutions to problem-solving
* Ability to multi-task in a fast-paced and dynamic environment
* Excellent time management skills
* Ability to set priorities effectively
**What We Offer:**
* Industry-competitive salary
* Comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k)
* Summer Fridays
* Generous PTO
* Merchandise discounts
* Excellent career development opportunities
* A work environment that reflects our industry leadership
* Social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in
* D&I committee shaping the future of diversity, equity, and inclusion at arenaflex through workshops, resources, and inspiring conversation
**Why Join arenaflex?**
* We believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we can attract and retain the best talent.
* Our job postings include an annual base salary range at the time of employment, which represents our good faith estimate of what candidates are likely to expect.
* We tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.
* Base salary is a part of a total compensation package, which may also include commission earnings, annual bonus, and other arenaflex-sponsored benefit programs.
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for customer service and supply chain operations, we encourage you to apply for this exciting opportunity. Please submit your application through our careers site, and we'll be in touch with you to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that reflects our values of respect, creativity, and analytical thinking.
**Important Note:**
Please be aware that arenaflex will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity, and if you think you're a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.
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