Join arenaflex, a leading airline company, and embark on a new journey as an Experienced Customer Service Coordinator in our Remote Customer Support Team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, promoting air travel, and ensuring the smooth operation of our flights. If you're passionate about customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and teamwork. Our team members are the backbone of our success, and we're dedicated to providing them with the resources, support, and opportunities they need to thrive. As an Experienced Customer Service Coordinator, you'll be part of a global team that's passionate about delivering exceptional customer experiences and making a difference in the lives of our passengers.
**Job Responsibilities:**
As an Experienced Customer Service Coordinator, you will be responsible for:
* Promoting and selling air travel to the traveling public or freight forwarders
* Providing assistance with passenger check-in and load acceptance
* Interpreting authorities' guidelines and requirements for domestic and international flights or shipment shipments
* Meeting and dispatching planes within set-up times
* Providing assistance to distressed passengers and customers
* Protecting company assets and revenue
* Ensuring a safe journey for our passengers
* Possessing the physical capability and dexterity to perform various job-related duties
* Using organizational skills to perform multiple tasks within a limited timeframe
* Being self-motivated and requiring minimum supervision
* Responding and assisting during safety and emergency situations
* Following internal and external regulations and procedures
* May be required to drive and operate air stairs to various types of aircraft to enplane and deplane passengers
* Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
* May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities
**What You'll Need for Success:**
To excel in this role, you'll need:
* A high school degree or GED
* The ability to read, write, fluently speak, and understand the English language
* Bilingual language skills are required in some locations
* A valid driver's license as required by local authorities
* Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
* Ability to work abnormal and/or prolonged hours, including weekends and holidays
* Must be able to work on a regular and timely basis
**What You'll Get:**
As an Experienced Customer Service Coordinator, you'll enjoy a range of benefits, including:
* Travel Perks: Explore the world with your family and friends on over 6,800 daily flights across our global network.
* Health Benefits: Access your health, dental, prescription, and vision benefits on day one, and enjoy digital health visits, flexible spending accounts, and more.
* Wellness Programs: Take advantage of our wellness programs, which offer the tools, resources, and support you need to be your best self.
* 401(k) Program: Available upon hire, with company contributions to your 401(k) program after one year.
* Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join the arenaflex Family:**
At arenaflex, we're committed to creating a diverse and inclusive work environment that fosters growth, innovation, and teamwork. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping them achieve their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.
**Apply Now:**
Ready to embark on a new journey with arenaflex? Apply now and join our dynamic team of customer service professionals. Don't miss this opportunity to grow your career, develop your skills, and make a difference in the lives of our passengers.
Apply for this job