Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our arenaflex family as an Experienced Customer Service Coordinator on our Remote Customer Support Team. As a key member of our team, you will be responsible for providing top-notch customer service to our valued clients, resolving issues with flexibility and grace, and advancing your career in a dynamic and supportive environment.
**Why You'll Love This Job**
At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. As a Customer Service Coordinator, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Our Remote Customer Support Team is dedicated to providing world-class service to our clients, and we're looking for talented individuals like you to join our team.
**Key Responsibilities**
As a Customer Service Coordinator on our Remote Customer Support Team, you will be responsible for:
* Providing exceptional customer service to our valued clients via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Promoting and selling arenaflex's products and services to customers
* Providing support with passenger check-in and load acceptance
* Interpreting authority's guidelines and requirements for domestic and international travel or shipment shipments
* Meeting and dispatching planes within set-up times
* Providing support to troubled passengers and customers
* Protecting arenaflex's business assets and revenue
* Providing for a safe journey for our customers
* Possessing the physical capability and dexterity to perform various job-related duties
* Using organizational skills to perform multiple tasks within a limited timeframe
* Being self-motivated and requiring minimum supervision
* Responding and assisting during safety and emergency situations
* Following internal and external regulations and procedures
* May be required to drive and operate air stairs to board and deplane passengers
* Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
* May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities
**All You'll Need for Success**
To be successful in this role, you'll need:
* A high school degree or GED
* The ability to read, write, fluently speak, and understand the English language
* Bilingual language skills are required in some locations
* A valid driver's license as required by local authorities
* Must satisfy FAA criminal history checks to qualify for unescorted access to airport security identity display areas (SIDA), if applicable
* Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
* Ability to work abnormal and/or prolonged hours, including weekends and holidays
* Must be able to work on a regular and timely basis
**What You'll Get**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Travel Perks: As a member of our team, you'll have access to travel perks that will take you to 365 destinations on over 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to our health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be the best version of yourself, which is why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, our 401(k) program offers company contributions to help you save for your future.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at Arenaflex**
At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our clients, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join our arenaflex family as an Experienced Customer Service Coordinator on our Remote Customer Support Team.
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